Customer Service Experience Coordinator

4 weeks ago


Cairo, Cairo, Egypt Nok Human Capital Full time

Nok Human Capital is a leading recruitment agency that empowers businesses to find top talent in Nile City.

Job Title: Customer Service Experience Coordinator

Location: Nile City Towers - El Tahrir

About the Role:

We are seeking highly motivated and detail-oriented individuals to join our team as Customer Service Experience Coordinators. In this role, you will be responsible for managing large volumes of incoming calls and providing exceptional customer service experiences.

Key Responsibilities:

  • Manage and resolve customer inquiries in a timely and professional manner
  • Identify and assess customer needs to achieve satisfaction
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution

Requirements:

To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also be able to work effectively in a fast-paced environment and prioritize tasks accordingly.

What We Offer:

We offer a competitive salary of EGP 12,000 per month, which is estimated based on industry standards and location. Our employees also enjoy a range of benefits, including flexible working hours and opportunities for career growth and development.

How to Apply:



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