Customer Service Ambassador

1 day ago


Cairo, Cairo, Egypt Nok Human Capital Full time
About NOK Human Capital

We are a leading provider of human capital solutions, dedicated to helping businesses achieve their goals through strategic recruitment and talent management.

Job Overview

This role involves working as a Customer Service Representative for a renowned BPO company. You will be responsible for handling customer inquiries, providing product consultations, and resolving issues in a professional and empathetic manner.

The ideal candidate should possess excellent communication skills, a strong product knowledge, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Answering customer calls, emails, and chats in a timely and professional manner.
  • Providing accurate and concise product information to customers.
  • Resolving customer complaints and concerns in a fair and efficient manner.
  • Maintaining up-to-date product knowledge and staying informed about company policies and procedures.
Requirements
  • A minimum of six months' experience in a customer service role.
  • Strong communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Fluency in English (C1 level) is required.
  • Egyptian nationals only.
Benefits
  • Medical insurance coverage.
  • Transportation provided from Maadi metro station.
  • An attractive salary package.
  • Rotational shifts and days off.
  • Overnight allowance.


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