Customer Service Ambassador
1 day ago
We are a leading provider of human capital solutions, dedicated to helping businesses achieve their goals through strategic recruitment and talent management.
Job OverviewThis role involves working as a Customer Service Representative for a renowned BPO company. You will be responsible for handling customer inquiries, providing product consultations, and resolving issues in a professional and empathetic manner.
The ideal candidate should possess excellent communication skills, a strong product knowledge, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Answering customer calls, emails, and chats in a timely and professional manner.
- Providing accurate and concise product information to customers.
- Resolving customer complaints and concerns in a fair and efficient manner.
- Maintaining up-to-date product knowledge and staying informed about company policies and procedures.
- A minimum of six months' experience in a customer service role.
- Strong communication and interpersonal skills.
- Able to work effectively in a team environment.
- Fluency in English (C1 level) is required.
- Egyptian nationals only.
- Medical insurance coverage.
- Transportation provided from Maadi metro station.
- An attractive salary package.
- Rotational shifts and days off.
- Overnight allowance.
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