Customer Service Representative

3 weeks ago


Cairo, Cairo, Egypt Nok Human Capital Full time

NOK Human Capital is seeking a Customer Service Agent to work with a well-known telecommunication company in Nile City Towers - El Tahrir.

Job Description:

Key Responsibilities:

- Manage large volumes of incoming phone calls with professionalism and efficiency.

- Identify and assess customer needs to achieve satisfaction and resolve issues.

- Handle customer complaints, provide suitable solutions and alternatives within time limits, and follow up to ensure resolution.

Requirements:

- Graduates with a strong academic background.

- Excellent English language skills.

- Maximum age: 30 years.

- Flexibility with rotational and night shifts.



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