Medical Laboratory Customer Service Representative

1 week ago

Cairo, Cairo, Egypt RayaCX Full time

Job Summary:

The Medical Laboratory Customer Service Representative is responsible for delivering exceptional customer service to patients, physicians, and other healthcare professionals. They will handle inquiries, schedule appointments, process orders, and ensure the laboratory's efficiency.

Key Responsibilities:

  • Respond to incoming calls and provide accurate information in a timely manner.
  • Schedule appointments for laboratory tests and procedures, ensuring seamless coordination.
  • Process patient orders and ensure accurate billing, maintaining high levels of precision.
  • Resolve customer complaints and issues promptly, demonstrating a commitment to customer satisfaction.
  • Maintain accurate patient records and documentation, adhering to strict confidentiality standards.
  • Coordinate with laboratory technicians and medical staff to ensure smooth laboratory operations.
  • Promote laboratory services and products, effectively communicating their value to customers.

Required Qualifications:

  • A medical educational background is highly desirable.
  • A bachelor's degree in sciences, agriculture, or pharmacology is preferred.
  • Excellent verbal and written communication skills, with the ability to articulate complex information.
  • Strong customer service orientation, with a focus on empathy and problem-solving.
  • Ability to multitask and prioritize tasks effectively, managing multiple responsibilities simultaneously.
  • Proficiency in using computers and medical software, with a strong understanding of data management systems.
  • Experience in a healthcare setting is highly valued.

Working Conditions:

  • The role is primarily seated in a laboratory or office setting.
  • It may require working evening and weekend shifts, with flexibility to adapt to changing demands.
  • Work from home options are available, with the ability to maintain productivity and communication in a remote setting.

Competitive Gross Package: $5300

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