Customer Service Professionals

1 week ago


Cairo, Cairo, Egypt Nok Human Capital Full time
Customer Service Agent Job DescriptionNOK Human Capital

We are seeking skilled Customer Service Agents to join our team in Nile City Towers - El Tahrir, working closely with a well-known telecommunication company.

  • Manage large volumes of incoming calls and respond to customer inquiries.
  • Identify and assess customer needs to achieve satisfaction, providing solutions and alternatives within set time limits.
  • Handle customer complaints, following up to ensure resolution and maintain a positive customer experience.

Requirements:

  • Graduates with a strong educational background.
  • Excellent English language skills.
  • Maximum age of 30.
  • Flexibility with rotational and night shifts.


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