Medical Laboratory Customer Service Liaison

1 week ago


Cairo, Cairo, Egypt RayaCX Full time

Are you passionate about delivering exceptional customer experiences in a dynamic healthcare environment?

We are seeking a skilled Medical Laboratory Customer Service Liaison to join our team at RayaCX

Job Summary:

The successful candidate will be responsible for providing top-notch customer service to patients, physicians, and other healthcare professionals.

Key Responsibilities:

  • Answer incoming calls and provide prompt, accurate information with a smile.
  • Schedule appointments for laboratory tests and procedures efficiently.
  • Process patient orders and ensure accurate billing practices.
  • Resolve customer complaints and issues promptly, ensuring complete satisfaction.
  • Maintain accurate patient records and documentation with attention to detail.
  • Coordinate with laboratory technicians and medical staff to ensure seamless communication.
  • Promote laboratory services and products effectively.

Required Qualifications:

  • A background in sciences, agriculture, or pharmacology is highly desirable.
  • A bachelor's degree in a related field is preferred.
  • Excellent verbal and written communication skills are essential.
  • Strong customer service orientation and a passion for delivering exceptional experiences.
  • Ability to multitask and prioritize tasks effectively, ensuring high productivity.
  • Proficiency in using computers and medical software applications.
  • Experience in a healthcare setting is highly valued.

What We Offer:

  • A competitive $5300 gross package that reflects your hard work and dedication.
  • A supportive work environment that encourages growth and development.
  • The opportunity to work from home, blending work and personal life seamlessly.
  • Flexible scheduling options to accommodate your needs.

We are committed to creating an inclusive and diverse workplace culture where everyone feels valued and respected. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, apply now



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