Social Media Community Liaison

2 days ago


Cairo, Cairo, Egypt Nok Human Capital Full time

Nok Human Capital is seeking a highly skilled Social Media Community Liaison to join our team.

">Job Description

We are hiring for a Brand Voice Content Manager position at one of the biggest media & advertising agencies originally located in France.

Key Responsibilities:

  • Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints
  • Engage with and respond to users within agreed client SLA via Arabic and English responses
  • Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required
  • Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner
  • Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts)
  • Translate content in both Arabic and English
  • Stay up to date on current platform updates and publishing features
  • Formulate daily, weekly, and monthly reports on the performance of social ads
  • Vary tone of voice within community management responses based on context, platform, and brand
  • Develop sentiment reports based on user queries and complaints observed through community management
Requirements

To be successful in this role, you will need:

  • Bachelors degree in communication, journalism, business, or any related field
  • Ideal 1-2 years agency experience in a similar role
  • Excellent written and verbal communication skills in Arabic and English
  • Moderate knowledge of the different social media post formats
  • Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal

The estimated salary for this role is $40,000 - $60,000 per year, depending on your level of experience and qualifications.



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