Social Media Community Manager
4 days ago
Nok Human Capital is seeking a highly skilled Social Media Community Manager to join our team.
Job SummaryThe ideal candidate will be responsible for monitoring multiple clients' accounts across various social media platforms, ensuring timely and accurate responses to customer inquiries and complaints. Strong written and verbal communication skills in Arabic and English are essential for this role.
Key Responsibilities- Monitor and respond to user comments, feedback, queries, and complaints on Facebook, Instagram, Twitter, TikTok, LinkedIn, and YouTube public and direct messages within agreed client SLA
- Engage with users through Arabic and English responses, varying tone of voice based on context, platform, and brand requirements
- Publish and schedule content on multiple clients' accounts across social media channels (organic and dark posts)
- Translate content into both Arabic and English
- Stay up-to-date with current platform updates and publishing features
- Develop daily, weekly, and monthly reports on the performance of social ads
- Bachelor's degree in communication, journalism, business, or a related field
- Ideal 1-2 years agency experience in a similar role
- Excellent written and verbal communication skills in Arabic and English
- Moderate knowledge of different social media post formats
- Experience using community management tools (Hootsuite, Sprinklr, etc.) is an asset
$45,000 - $60,000 per annum, depending on experience.
About Nok Human CapitalWe are a leading human capital company dedicated to delivering innovative solutions that drive business success. Our mission is to empower individuals and organizations to achieve their full potential.
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