Digital Community Engagement Specialist
1 week ago
Nok Human Capital is seeking a skilled Digital Community Engagement Specialist to manage multiple clients' social media accounts across various platforms.
Key Responsibilities:
- Monitor and respond to customer comments, feedback, and queries in Arabic and English
- Publish and schedule content on multiple clients' social media accounts
- Translate content into both Arabic and English
- Perform daily quality assurance to ensure accurate and timely customer inquiries and complaints handling
- Formulate reports on social ad performance
- Vary tone of voice in community management responses based on context and platform
- Develop sentiment reports based on user queries and complaints
Requirements:
- Bachelors degree in communication, journalism, business, or a related field
- 1-2 years agency experience in a similar role
- Excellent communication skills in Arabic and English
- Moderate knowledge of social media post formats
- Experience with community management tools is ideal
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