Digital Community Engagement Specialist

3 weeks ago


Cairo, Cairo, Egypt Nok Human Capital Full time

Nok Human Capital is seeking a skilled Digital Community Engagement Specialist to manage multiple clients' social media accounts across various platforms.


Key Responsibilities:



  • Monitor and respond to customer comments, feedback, and queries in Arabic and English
  • Publish and schedule content on multiple clients' social media accounts
  • Translate content into both Arabic and English
  • Perform daily quality assurance to ensure accurate and timely customer inquiries and complaints handling
  • Formulate reports on social ad performance
  • Vary tone of voice in community management responses based on context and platform
  • Develop sentiment reports based on user queries and complaints

Requirements:



  • Bachelors degree in communication, journalism, business, or a related field
  • 1-2 years agency experience in a similar role
  • Excellent communication skills in Arabic and English
  • Moderate knowledge of social media post formats
  • Experience with community management tools is ideal


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