Medical Laboratory Service Specialist

4 weeks ago


Cairo, Cairo, Egypt RayaCX Full time

**Job Summary:**

The Medical Laboratory Service Specialist at RayaCX plays a vital role in delivering exceptional customer experiences to patients, physicians, and healthcare professionals.

**Key Responsibilities:*

  • Provide prompt and accurate information to incoming calls and respond to customer inquiries.
  • Schedule appointments for laboratory tests and procedures efficiently.
  • Process patient orders with precision and ensure accurate billing.
  • Resolve customer complaints and issues promptly while maintaining professionalism.
  • Ensure the accuracy of patient records and documentation.
  • Collaborate closely with laboratory technicians and medical staff to achieve shared goals.
  • Promote laboratory services and products effectively.

**Required Qualifications:

  • A medical educational background is preferred for this position.
  • A bachelor's degree in sciences, agriculture, or pharmacology would be an asset.
  • Excellent verbal and written communication skills are essential.
  • A strong customer service orientation is crucial for success in this role.
  • The ability to multitask and prioritize tasks effectively is necessary.
  • Proficiency in using computers and medical software is required.
  • Experience in a healthcare setting would be advantageous.

**Working Conditions:**

  • This position primarily involves sitting in a laboratory or office environment.
  • Occasional evening and weekend shifts may be required.
  • The option to work from home is available.

**Estimated Salary:** $5300 per year.



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