Medical Laboratory Service Specialist
4 weeks ago
**Job Summary:**
The Medical Laboratory Service Specialist at RayaCX plays a vital role in delivering exceptional customer experiences to patients, physicians, and healthcare professionals.
**Key Responsibilities:*
- Provide prompt and accurate information to incoming calls and respond to customer inquiries.
- Schedule appointments for laboratory tests and procedures efficiently.
- Process patient orders with precision and ensure accurate billing.
- Resolve customer complaints and issues promptly while maintaining professionalism.
- Ensure the accuracy of patient records and documentation.
- Collaborate closely with laboratory technicians and medical staff to achieve shared goals.
- Promote laboratory services and products effectively.
**Required Qualifications:
- A medical educational background is preferred for this position.
- A bachelor's degree in sciences, agriculture, or pharmacology would be an asset.
- Excellent verbal and written communication skills are essential.
- A strong customer service orientation is crucial for success in this role.
- The ability to multitask and prioritize tasks effectively is necessary.
- Proficiency in using computers and medical software is required.
- Experience in a healthcare setting would be advantageous.
**Working Conditions:**
- This position primarily involves sitting in a laboratory or office environment.
- Occasional evening and weekend shifts may be required.
- The option to work from home is available.
**Estimated Salary:** $5300 per year.
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