Medical Customer Service Representative

3 days ago


Cairo, Cairo, Egypt RayaCX Full time

RayaCX: Providing Exceptional Medical Customer Service

">

We are seeking a highly motivated and customer-oriented individual to join our team as a Medical Customer Service Agent. In this role, you will be responsible for providing excellent customer service to patients and healthcare providers in the medical industry.

">

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information about medical services.
  • Assist customers with placing orders, scheduling appointments, and resolving any issues or complaints
  • Maintain a high level of professionalism and empathy while interacting with customers
  • Collaborate with other teams to ensure timely and effective resolution of customer issues
  • Keep accurate records of customer interactions and transactions
  • Stay up-to-date with industry trends and product knowledge to provide the best possible service to customers
  • Adhere to company policies and procedures to ensure compliance and customer satisfaction
  • Meet or exceed customer service targets and goals set by the company

Qualifications and Skills:

  • High school diploma or equivalent; Bachelor's degree in a related field is preferred
  • Experience in customer service, preferably in the medical industry
  • Excellent communication skills, both verbal and written
  • Empathetic and patient with the ability to handle difficult customers with professionalism
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work in a fast-paced environment
  • Proficient in using computer systems and software, including MS Office and CRM systems
  • Fluent in English and Arabic; knowledge of additional languages is a plus

Contract Details:

  • This is a full-time position, with a 40-hour workweek.
  • The salary for this role is approximately 5300 EGP per month.
  • The role is based in Abbaseya, Cairo, Egypt, and may require occasional travel for training or team meetings.
  • We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.


  • Cairo, Cairo, Egypt RayaCX Full time

    RayaCX is seeking a highly skilled Medical Laboratory Service Representative Specialist to provide exceptional customer service to patients, physicians, and other healthcare professionals.About the RoleThe ideal candidate will handle inquiries, schedule appointments, process orders, and ensure laboratory efficiency while promoting services and products.Key...


  • Cairo, Cairo, Egypt RayaCX Full time

    RayaCX is a leading customer experience management company based in Cairo, Egypt.We are seeking a highly motivated and customer-oriented individual to fill the role of Customer Service Agent (Medical) in our team. Key Responsibilities:Respond to customer inquiries regarding medical services with timely and accurate information.Assist customers with placing...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    Nok Human Capital seeks highly motivated Customer Service Representatives to join our team in Cairo, Egypt.Salary: The estimated monthly salary for this role is approximately 19,000 EGP + up to 10K a month commission + 4,500 EGP bonus + 2,500 EGP for top achievers, totaling around 45,000 EGP per month.Job Description:We are looking for individuals who can...


  • Cairo, Cairo, Egypt RayaCX Full time

    Job Title: Banking Call Center Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our RayaCX team in Cairo. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients across various banking operations. Key Responsibilities:-...


  • Cairo, Cairo, Egypt RayaCX Full time

    About the RoleWe are seeking a highly skilled Medical Laboratory Customer Service Representative to join our team at RayaCX. In this role, you will be responsible for delivering exceptional customer service to patients, physicians, and other healthcare professionals.Key ResponsibilitiesPatient Interaction: Answer incoming calls and provide prompt and...


  • Cairo, Cairo, Egypt RayaCX Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Raya CX. This is a full-time, on-site role that requires strong communication skills and a customer-centric approach.The successful candidate will be responsible for providing exceptional customer service through chat, resolving issues in a timely and efficient...


  • Cairo, Cairo, Egypt RayaCX Full time

    Overview:RayaCX is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa.The company has been delivering integrated business process outsourcing solutions with a focus on advanced technology, robust strategies, continuous improvement, and...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    Job OverviewNok Human Capital is seeking a highly skilled Customer Service Representative to join our team at a reputable insurance company.Salary and BenefitsWe offer an attractive net salary of 5,400 + 1,300 (KPIs), as well as comprehensive social insurance and medical insurance. Additionally, you will be provided with metro subscription and transportation...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital Job OpportunityWe are hiring experienced Customer Service Representatives to join our team at a reputable insurance company.Job Overview:The successful candidate will be responsible for providing exceptional customer service and support via phone, email, or in-person.Salary Information:Our competitive salary package includes a net salary of...


  • Cairo, Cairo, Egypt RayaCX Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team at Raya CX. As a key member of our customer experience team, you will be responsible for providing exceptional support to clients across various industries through chat.About the Role:This is a full-time on-site position located in Qesm 1st 6 October. The...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is a leading recruitment agency specializing in staffing solutions for reputable insurance companies.We are currently seeking highly skilled Customer Service Representatives to join our team in Egypt.Key Responsibilities:• Provide exceptional customer service to clients via phone, email, and in-person interactions.• Resolve customer...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Nok Human Capital. In this role, you will be responsible for providing exceptional customer service and support to our clients.


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    Nok Human Capital is seeking a skilled Customer Service Representative to join our team.We are hiring for a reputable insurance company, offering a unique opportunity for individuals who excel in providing excellent customer service.Key Responsibilities:Handling customer inquiries and resolving issues in a professional manner.Communicating effectively with...


  • Cairo, Cairo, Egypt RayaCX Full time

    Raya CX, a leading provider of next-generation BPO and customer experience management services, is seeking a skilled Customer Service Representative to join our team.Job Overview:This full-time on-site role offers a competitive monthly salary and benefits package, including private medical insurance and opportunities for career growth within the company.Key...


  • Cairo, Cairo, Egypt RayaCX Full time

    About the RoleAre you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing timely support? We're seeking a highly skilled Customer Service Representative to join our team at RayaCX!The ideal candidate will be fluent in English, with strong written communication skills and the ability to...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a Customer Service Representative to join their team at a well-established e-commerce company.Key responsibilities include handling incoming chats, telephone contacts, and resolving issues efficiently and promptly.Working hours are 8 productive hours plus a 1-hour break, totaling 9 hours per day.The company offers annual leave,...


  • Cairo, Cairo, Egypt RayaCX Full time

    Job SummaryThe Medical Laboratory Customer Service Coordinator role is responsible for providing exceptional customer service to patients, physicians, and healthcare professionals. This involves handling inquiries, scheduling appointments, processing orders, and ensuring laboratory efficiency.Key ResponsibilitiesCustomer ServiceSchedule appointments for...


  • Cairo, Cairo, Egypt RayaCX Full time

    Are you passionate about delivering exceptional customer experiences in a dynamic healthcare environment?We are seeking a skilled Medical Laboratory Customer Service Liaison to join our team at RayaCX!Job Summary:The successful candidate will be responsible for providing top-notch customer service to patients, physicians, and other healthcare...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring a highly skilled Customer Service Representative to join our team in Egypt. As a key member of our support staff, you will play a critical role in delivering exceptional customer experiences.Estimated Annual Salary: 180,000 EGPAbout the RoleThis is a full-time position that requires strong problem-solving skills, effective...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    Nok Human Capital is currently hiring for a well-established e-commerce company.Salary: The estimated salary range for this position is $25,000 - $35,000 per annum, depending on experience and qualifications.Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a CS Agent, you will be the first point of contact...