Medical Laboratory Service Representative Specialist

3 days ago


Cairo, Cairo, Egypt RayaCX Full time

RayaCX is seeking a highly skilled Medical Laboratory Service Representative Specialist to provide exceptional customer service to patients, physicians, and other healthcare professionals.

About the Role

The ideal candidate will handle inquiries, schedule appointments, process orders, and ensure laboratory efficiency while promoting services and products.

Key Responsibilities
  • Customer Service: Answer incoming calls and provide prompt, accurate information.
  • Scheduling: Schedule appointments for laboratory tests and procedures.
  • Order Processing: Process patient orders and ensure accurate billing.
  • Issue Resolution: Resolve customer complaints and issues promptly.
  • Patient Records: Maintain accurate patient records and documentation.
  • Cross-Functional Collaboration: Coordinate with laboratory technicians and medical staff.
  • Service Promotion: Promote laboratory services and products.
Requirements
  • A medical educational background is preferable.
  • A bachelor's degree in sciences, agriculture, and pharmacology is preferable.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Orientation: Strong customer service orientation.
  • Multitasking: Ability to multitask and prioritize tasks effectively.
  • Technical Proficiency: Proficiency in using computers and medical software.
  • Healthcare Experience: Experience in a healthcare setting is preferred.
Working Conditions
  • This role is primarily seated in a laboratory or office setting.
  • It may require working evening and weekend shifts.
  • Work from home is available.
Compensation and Benefits

We offer an estimated gross package of $5300 per year. We are committed to providing a supportive work environment that fosters growth and development.



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