Customer Service Representative in Medical Field
2 weeks ago
RayaCX is a leading customer experience management company based in Cairo, Egypt.
We are seeking a highly motivated and customer-oriented individual to fill the role of Customer Service Agent (Medical) in our team.
Key Responsibilities:
- Respond to customer inquiries regarding medical services with timely and accurate information.
- Assist customers with placing orders, scheduling appointments, and resolving issues or complaints in a professional manner.
- Maintain records of customer interactions and transactions for future reference.
Required Skills and Qualifications:
- High school diploma or equivalent, with a bachelor's degree in a related field preferred.
- Experience in customer service, preferably in the medical industry.
- Excellent communication skills, both verbal and written.
- Patient and empathetic when interacting with customers.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and software, including MS Office and CRM systems.
- Fluent in English and Arabic; knowledge of additional languages is a plus.
Benefits:
- This full-time position comes with a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
- The salary for this position is 5300 EGP per month.
- The role is based in Abbaseya, Cairo, Egypt, and may require occasional travel for training or team meetings.
This exciting opportunity at RayaCX offers a chance to develop your customer service skills in a dynamic and innovative environment.
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