Customer Service Experience Specialist

1 month ago


Cairo, Cairo, Egypt RayaCX Full time

About RAYA CX

RAYA CX is a leading provider of next-generation business process outsourcing and customer experience management services for Fortune 1000 companies worldwide.

We are seeking a skilled Cross-Functional Customer Support Expert to join our team in Qesm 1st 6 October. The ideal candidate will be responsible for delivering exceptional customer service, technical support, and global services to clients across various industries.

The Role

This is a full-time on-site position with a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications.

Responsibilities include:

  • Providing timely and effective customer service via phone, email, and chat platforms
  • Troubleshooting complex technical issues and escalating to internal teams as needed
  • Collaborating with cross-functional teams to resolve customer complaints and improve overall customer satisfaction
  • Developing and maintaining strong relationships with customers through proactive communication and issue resolution

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent; additional education is an asset
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong computer skills and familiarity with CRM systems
  • Previous experience in a similar customer-facing role, preferably in a BPO or customer experience setting

Benefits

In addition to a competitive salary, we offer a comprehensive benefits package, including medical and dental insurance, paid time off, and opportunities for professional growth and development.



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