Customer Service Support Specialists

1 day ago


Cairo, Cairo, Egypt Nok Human Capital Full time

NOK Human Capital is a leading staffing agency in Egypt, offering exciting opportunities for professionals who share our passion for delivering exceptional customer experiences.

We are currently seeking skilled Customer Service Support Specialists to join our team at one of the well-known telecommunication companies in Nile City Towers -El Tahrir.

As a Customer Service Support Specialist, you will be responsible for:

  • Managing large volumes of incoming calls and providing prompt responses to customer inquiries.
  • Identifying and assessing customers' needs to achieve high levels of satisfaction.
  • Handling customer complaints and resolving issues efficiently, ensuring timely follow-up to guarantee resolution.

To succeed in this role, you will require:

  • A degree from a reputable institution.
  • Excellent English language skills.
  • A maximum age of 30 years old.
  • Flexibility with rotational shifts and willingness to work nights as required.

This position offers a competitive salary of approximately EGP 25,000 - 35,000 per month, depending on experience and qualifications. In addition to a stable income, you will have access to ongoing training and development opportunities to enhance your skills and advance your career within NOK Human Capital.

The estimated salary range is based on industry standards for similar positions in the telecommunications sector in Cairo, taking into account factors such as cost of living and average salaries for Customer Service representatives.



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