Customer Support Specialist

4 days ago


Cairo, Cairo, Egypt RayaCX Full time

**Company Overview**

RayaCX is a leading provider of innovative solutions in the entertainment industry.

Salary: 6600 EGP Gross Package

About the Role:

We are seeking a highly motivated and customer-oriented individual to join our dynamic customer support team as a Customer Support Specialist.

Your Responsibilities:

  • Customer Support
    • Respond to customer inquiries and complaints in a timely and professional manner.
    • Troubleshoot technical issues and provide clear, concise solutions.
    • Assist users with account setup, password resets, and billing inquiries.
    • Guide users through platform features and functionalities.
    • Escalate complex issues to higher-tier support as needed.
  • Problem-Solving
    • Identify and analyze customer issues to determine root causes.
    • Implement effective problem-solving strategies to resolve issues quickly and efficiently.
    • Document and track customer interactions and resolutions in our CRM system.
  • Product Knowledge
    • Stay up-to-date on platform features, updates, and troubleshooting techniques.
    • Continuously improve product knowledge through training and self-learning.
  • Customer Satisfaction
    • Strive to exceed customer expectations by providing exceptional service.
    • Build strong relationships with customers through empathy and understanding.
    • Collect and analyze customer feedback to identify areas for improvement.

Qualifications:

  • Excellent written and verbal communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in relevant customer support tools and software.
  • Experience with ticketing systems and CRM software.
  • Knowledge of the entertainment industry and streaming services (preferred).
  • A passion for technology and a desire to help others.


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