Technical Support Specialist with Excellent Communication Skills

4 weeks ago


Cairo, Cairo, Egypt RayaCX Full time

At RAYA CX, we are committed to delivering exceptional customer experience management services for Fortune 1000 companies worldwide.

We are seeking a skilled Technical Support Specialist to join our team at our Qesm 1st 6 October location. As a key member of our customer service team, you will provide top-notch technical support and global services to clients across various industries on a daily basis.

**Responsibilities:**

  • Deliver customer service, technical support, and global services to clients in a timely and professional manner.
  • Respond to customer inquiries and resolve issues efficiently and effectively.
  • Maintain strong communication and problem-solving skills to handle complex customer issues.
  • Work collaboratively as part of a fast-paced team environment to achieve business objectives.

**Requirements:

  • Bachelor's degree or equivalent required; additional education is a plus.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to multitask and work in a dynamic environment.
  • Familiarity with CRM systems and computer skills.
  • Previous experience in a similar role is an asset.

**What We Offer:**

We offer a competitive salary range of $45,000 - $65,000 per annum, based on your level of experience and qualifications. You will also have access to opportunities for career growth and professional development within our organization.



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