Technical Support Professional

4 hours ago


New Cairo, Cairo, Egypt SamTech Group Full time
Job Summary:

We are seeking a skilled Technical Support Professional to join our team at SamTech Group. The ideal candidate will be responsible for providing exceptional customer support and ensuring the smooth operation of our tracking systems.


Key Responsibilities:
  • Monitor and troubleshoot technical issues with our tracking systems
  • Provide timely and effective solutions to customer inquiries
  • Coordinate with customers and technicians to ensure seamless service delivery
  • Manage unit assignments, deactivations, and maintenance schedules
  • Assist customers via phone, email, or in-person
  • Perform training sessions for new and existing customers
  • Prepare daily, weekly, and monthly reports on work progress and tasks

Requirements:
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Windows and Office
  • Ability to learn new technologies quickly
  • Strong organizational and time management skills
  • Ability to prioritize tasks and meet deadlines
  • Professionalism, confidence, and patience in all interactions
  • Team player with minimal supervision required
  • Strong dedication to customer service
  • Bachelor's degree in Electronics and 2-3 years of experience

Compensation:

The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.



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