Customer Service Representative
3 weeks ago
Raya CX is a leading provider of next-generation BPO and customer experience management services. As a full-time on-site Chat Support Agent, you will provide customer service, technical support, and global services to clients across various industries.
Job Overview:This role requires strong written communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment. You will serve as the first point of contact for customers, providing prompt and professional assistance through chat.
Main Responsibilities:- Respond to Customer Inquiries: Address incoming customer inquiries through chat, providing accurate and complete information using the tools and resources provided.
- Resolve Customer Issues: Identify the cause of customer issues, select and explain the best solution, and follow up to ensure resolution.
- Build Customer Relationships: Establish a positive rapport with customers, enhancing customer satisfaction and loyalty.
- Meet Performance Metrics: Adhere to key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Language Proficiency: Fluent in English (both written and spoken); additional languages are a plus.
- Previous Experience: Experience in customer support or a related field is preferred, especially in chat support.
- Technical Skills: Proficient with computers and comfortable navigating multiple software applications.
- Communication Skills: Excellent written communication skills, with the ability to convey information clearly and professionally.
- Customer-Oriented: Strong problem-solving skills and a proactive, customer-focused mindset.
- Competitive monthly salary ($1,800 - $2,200)
- Paid training to ensure you have the skills and knowledge needed to succeed
- Private medical insurance and other company-provided benefits
- Opportunities for career growth and professional development within Raya CX
- A dynamic and supportive work environment within an international company
The shift-based schedule allows for flexibility, with working hours to be determined by the business needs. Availability to work some weekends or holidays may be required.
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