Senior Real Estate Customer Service Representative

1 day ago


New Cairo, Cairo, Egypt SamTech Group Full time
Job Overview

As a Senior Real Estate Customer Service Representative with SamTech Group, you will play a pivotal role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity for a highly motivated and skilled individual to join our dynamic team.

About the Role

We are seeking a seasoned customer service professional to provide top-notch support to our clients, ensuring seamless transactions and fostering long-term relationships. As a key member of our real estate team, you will be responsible for handling customer inquiries, resolving issues, and providing tailored solutions to meet their needs.

Main Responsibilities

* Provide expert-level customer service via phone, email, or chat, responding to inquiries and resolving issues efficiently
* Collaborate with internal teams to ensure timely resolution of customer concerns
* Develop and maintain strong relationships with clients, understanding their preferences and tailoring support accordingly
* Stay up-to-date on market trends, property listings, and industry updates to effectively communicate valuable insights to clients
* Work closely with sales agents to facilitate smooth property transactions and exceed client expectations

Qualifications and Skills

* A minimum of 2 years' experience in a customer-facing role, preferably in real estate or a related field
* Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations
* Strong problem-solving and conflict-resolution abilities, with a customer-centric approach
* Proficiency in CRM systems, Microsoft Office Suite, and other relevant tools
* Bachelor's degree in Business, Real Estate, or a related field

Why Choose Us?

At SamTech Group, we value innovation, teamwork, and exceptional customer experiences. As a Senior Real Estate Customer Service Representative, you will have the opportunity to grow professionally, develop your skills, and make a meaningful impact on our clients' lives. With a competitive salary range of $55,000 - $65,000 per annum, depending on location, you will be rewarded for your dedication and hard work.

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