Technical Support Specialist with Excellent Communication Skills
1 week ago
We are seeking a skilled Technical Support Specialist to join our team at SamTech Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and ensuring the proper functioning of our tracking systems.
**Job Responsibilities:**
- Daily System Checks: Conduct regular system checks to ensure all units are functioning correctly.
- Customer Communication: Maintain continuous contact with customers to address their technical support needs.
- Problem Resolution: Troubleshoot software issues and coordinate with customers and technicians to resolve problems efficiently.
- Schedule Management: Liaise between customer vehicle availability and technician schedules to ensure seamless service delivery.
**Required Skills and Qualifications:**
- Excellent Communication: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Interpersonal Skills: Demonstrate strong interpersonal skills to organize daily operational activities and work collaboratively in a team environment.
- Technical Proficiency: Show proficiency in Microsoft Windows and Microsoft Office, with the ability to learn new technologies quickly.
- Organizational Skills: Exhibit excellent organizational skills to prioritize tasks and meet deadlines.
**Compensation Package:
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. Additionally, we provide opportunities for professional growth and development, as well as a comprehensive benefits package.
The ideal candidate will possess a Bachelor's degree in Electronics and 2-3 years of experience in a similar role. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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