Customer Experience Specialist
4 weeks ago
NOK Human Capital is a leading provider of human resources solutions for businesses in Italy.
Our client, an Italian governmental service provider company, is seeking highly skilled Customer Care Agents to join their remote team.
The successful candidate will play a vital role in delivering exceptional customer experiences by identifying and assessing customer needs to achieve satisfaction.
Key responsibilities include:
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within time limits; following up to ensure resolution
To be considered for this exciting opportunity, you will need:
- Bachelor's degree
- Native Italian language skills
- Excellent communication skills
We offer a competitive salary range of €25,000 - €35,000 per year, commensurate with experience.
This is a fantastic opportunity to join a dynamic team and contribute to the success of our client. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, please submit your updated resume for consideration.
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