Tech Support/help Desk
5 months ago
**Job Information**:
Industry
- EducationField
- InfrastuctureField / Area
- Support ServicesJob Category
- ServiceDesk & HelpdeskWork Experience
- 0-1 yearCity
- New Cairo, Fifth SettlementState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Excellent knowledge of printers/scanners/PCs/Laptops Troubleshooting.
- Ability to install/uninstall Hard Disk, RAM, etc.
- Ability to create and check hardware technical reports and specifications for (PCs, laptops, printers & scanners).
- Ability to handle hard disk wiping, including hard disk removal from the device and reinstalling it after wiping.
- Ability to make PC or laptops assessment for hardware, software, and device performance.
- Excellent knowledge of Network Troubleshooting, including but not limited to diagnose network components and elements has ability to discover any network issued and create issues root cause reports.
- Responsible for the support, ongoing maintenance, administration & troubleshooting of BigFix environment, including patch management, software standardization, Fixlets / Tasks/Baselines/Analyses/Actions creation, creating web reports filters, schedule reports, etc.
- Understand the configuration and management of Relays and create patching baselines to test in pilot groups for proper change management and rollout to production environments.
- Test new releases of products to ensure compatibility and minimize user impact.
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
**Requirements**:
- Fluent in English
- Mastering Troubleshooting on Windows
- Good knowledge of Mac OS, network, printers, and network printer configuring and Troubleshooting.
- Knowledge of configuring and Troubleshooting Microsoft Outlook.
- Ability to diagnose hardware problems.
- Ability to configure SMTP for network printers and scanners.
- Ability to work in need campaigns such as (installing needed software, checking computer naming conventions as a naming guide, joining computers to client domain, etc.).
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
- Ability to talk to staff or clients through a series of actions, either face-to-face, remotely, or over the phone, to help set up systems or resolve issues.
- Microsoft certificate MCSA.
- Apple Certificated Support Professional (ACSP).
- Application experience: Apple OS, iOS, iCloud and Apple ID, Microsoft Office, Microsoft 365, Microsoft System Center Configuration Manager, HCL BigFix (optional).
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