IT Help Desk
4 months ago
**Job Purpose**:
To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation.
**Day
- to-day operations**:
Follows the day-to-day operations related to own job to ensure continuity of work.
**Job Specific Accountabilities**
- Provides end-users with a first point of contact service to identify, triage, resolve technical problems, provide advice and when required, re-directs technical problems to other appropriate Information Systems Staff as necessary.
- Utilizes technical knowledge to set-up and install computer hardware and software while ensuring components are properly installed and configured on each workstation.
- Assists with tasks that arise when other Information Systems personnel are not present or need assistance to provide excellent IT service while being visible and available to users who require technical assistance.
- Escalates and monitors unresolved technical issues to third level support in order to ensure problem resolution.
- Researches, evaluates and purchases new hardware and software to meet the company’s IT requirements for computers and other electronic office equipment.
- Monitors operational performance and troubleshoots system problems to isolate the cause of system failures.
- Prepares and follows a general maintenance schedule in order to perform maintenance and repairs on computer hardware/software including backup, recovery and equipment cleaning to ensure no downtime that interrupts business operations.
- Trains users on computer hardware/software and other electronic office equipment to bestow knowledge that positively impacts their day-to-day operations.
- Manages own incident queue to ensure all non-closed requests are resolved as quickly as possible.
- Keeps a maintenance record of software licenses/inventory materials and files documents, invoices and instruction manuals in order to present to management when required.
**Qualifications, Experience & Skills**:
- Bachelor’s degree in computer science, MIS, or any equivalent experience.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Basic network troubleshooting is a must.
- Certification in Microsoft or Cisco is advantageous.
- 1-3 years of experience in a service desk role or relevant technical experience
-
Junior IT Help Desk
4 months ago
مصر, Egypt Tagaddod Full timeWe are seeking a Junior IT Help Desk Technician to join our team at Tagaddod. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and...
-
IT Help Desk
3 months ago
مصر, Egypt Dsquares Full timeDsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...
-
IT Help Desk
4 months ago
مصر, Egypt Top Business Human Resources Full time**Job Description**: - Install, configure, and maintain software and hardware components of computer and network systems. - Troubleshoot system and network problems, diagnose and solve hardware or software issues. - Repair and replace damaged computer and network components. - Set up new users' accounts and profiles. - Support employees whenever they...
-
IT Help Desk
4 months ago
مصر, Egypt Exido Global Solutions Full timePosition: IT Help desk **Requirements**: Minimum 1 year of experience in the same job responsibilities. Very good communication, problem-solving, analytical, and decision making skills. Must be a team player and able to work for extended hours. Bachelor degree of any field, preferably, computer science, Engineering. Job Responsibilities: Provide...
-
IT Help Desk
3 months ago
مصر, Egypt Convertedin Full timeObjectives of this role - Provide quick and effective assistance with information technology systems - Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance. - Listen attentively to employees’ questions and concerns and offer optimal solutions - Prioritize employee satisfaction in all communications,...
-
Help Desk Representative
3 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Incident Management Agent Location:...
-
Sr. Help Desk
4 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - BankingJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - New Cairo, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens,...
-
IT Help Desk Technician
4 months ago
مصر, Egypt Talent Pal Full time**Responsibilities**: - Troubleshooting hardware and software issues - Diagnosing and resolving network issues - Documenting all issues and resolutions in our ticketing system - Escalating issues as necessary to senior-level technicians - Collaborating with team members to identify trends and implement solutions - Staying current with industry advancements...
-
Technical Support/help Desk
3 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - CairoCountry - EgyptZip/Postal Code - 11311- End User Device Support. - Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application...
-
Technical Support/help Desk
4 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureBudget - EGP 9,000.00Field / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware...
-
Technical Support/help Desk
4 months ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureField / Area - Support ServicesJob Category - ServiceDesk & HelpdeskWork Experience - 1-3 yearsCity - Nasr City, CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware support...
-
IT Help Desk
5 months ago
مصر, Egypt Qoyod Full time**Job Summary** **Responsibilities** - Provide immediate first-level support; Whether via phone or remote access including problem resolution for software/hardware. - Preventive maintenance of the HW and SW according to agreed plans. - Perform minor software and minor hardware repairs. - Diagnosing errors, troubleshooting & maintain network connections or...
-
IT Specialist
4 months ago
مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. **MultiCare** is a...
-
Help Desk Representative
4 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary & Key Areas of Responsibility - Position requires the ability...
-
Mea IT Service Desk
4 months ago
مصر, Egypt Electrolux Full timeIT Analyst Service Desk Service Delivery 10th Ramadan, Egypt Department : IT Snr. Analyst Service Delivery Operationally reports to : IT Manager/Lead Your Role The service desk role is primarily serving as the single point of contact for all issues related to IT. In this critical role, the service desk is responsible for effectively managing customer...
-
IT Help Desk
3 months ago
مصر, Egypt PaxeraHealth Full time**Responsibilities** - Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware. - Routine maintenance of the HW and SW according to agreed plans. - Perform minor software and minor hardware repairs. - Diagnosing errors, troubleshoot & maintain network connections or any other computer...
-
Front Desk Office Assistant
3 months ago
مصر, Egypt Luxoft Full time**Project** Description**: The Front Desk Office assistant will cover reception duties for local Luxoft branch and will support office manager on inventory, ticket processing, facility administration, access cards management. **Responsibilities**: Welocome visitors, new employees Provide support to office manager for all movement/office space improvement...
-
Sr. IT Vip Help Desk Specialist
1 week ago
مصر الجديدة, Egypt Misr Technology Services Full time**Sr. IT VIP Support **providing IT support to CEO, Top Management, and Board Room preparation with the following responsibilities and qualifications. An excellent **Sr. IT VIP Support **must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be VIP and end...
-
Front Desk Receptionist
4 months ago
مصر, Egypt Yalla Order Delivery App Full time**Role Description** As the Front Desk Receptionist at Sliders Cable Park, you will be the heartbeat of our customer service operations. This role is essential in creating the first and lasting impression of our park. You will manage day-to-day tasks, including answering phone calls, performing receptionist duties, utilizing clerical skills, communicating...
-
Service Desk Administrator
4 months ago
مصر, Egypt Air Liquide Full time**How will you CONTRIBUTE and GROW?**: Within his/her role the "IT Service Desk Administrator" has to: Maintain HQ and Sites equipment and maintenance via pre scheduled visits 1- End User Support 2- Participation in Projects - Provide technical assistance and expertise to support the implementation of projects, ensuring successful project outcomes. -...