Service Desk Administrator

7 months ago


مصر, Egypt Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
Within his/her role the "IT Service Desk Administrator" has to:
Maintain HQ and Sites equipment and maintenance via pre scheduled visits
1- End User Support

2- Participation in Projects
- Provide technical assistance and expertise to support the implementation of projects, ensuring successful project outcomes. - Contribute to the development of standard configurations, documentation, and procedures to streamline processes and improve organizational efficiency. - Identify opportunities, recurring issues, user pain points, and areas for improvement within projects and propose solutions to address them.

3- Warehouse, Equipment & Stock
- Maintain accurate inventory information on company assets, keeping the equipment register on the Help Desk software up to date.Turn on screen reader support

**__________**:
**Are you a MATCH?**:

- Associates degree in Computer Science or equivalent technical institution certificate.
- A+ or MCITP certification preferred but not required.
- Hardware Certificate [Lenovo, HP and Dell] is a plus.
- Understanding of Information Technology systems such as Active Directory, Microsoft Windows, Microsoft Office + Outlook, antivirus software and Backup solution.
- Excellent logging and recording skills describing issues with relevant detail. -Ability to formulate an action plan and communicate it to the customer.

8- Solid knowledge about TCP/IP configuration and resolve basic network problem.
- Oral and written communication skills. - learning skills. - Very high level of communication skills. - customer service orientation - problem analysis - planning and organizing - stress tolerance. - Must be courteous and polite. - Must be reliable and possess good organizational skills. - Ability to effectively work in a team environment.

Turn on s

Turn on screen reader support

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


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