De IT Service Desk Engineer vois

3 days ago


مصر, Egypt Vodafone Full time

**Role purpose**:
To manage IT DE Service Desk support: All DE OPCO support -Handling the following service desk’s tasks as 1st line support through inbound and outbound calls and chat channel.
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.

**Core competencies, knowledge, and experience**:

- Good knowledge on the PC hardware and periphery products (i.e., scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Excellent stakeholder engagement
- Very high level of communication skills

**Language requirements**:

- Specific Local Market Language Requirement German language C1.
- English (B2 or above)

VO**IS**
**M**ove**w**ith**us



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