Geco Service Desk Advisor
3 weeks ago
**Role purpose**:
- Operate and deliver world class services to Global Enterprises Customers (VGE footprint)
- Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast
**Key accountabilities and decision ownership**:
- Devices Forecast
- Vendor management
- Operation Support
- Business Continuity Management
- Process Designing
- Monthly reports
**Core competencies, knowledge and experience**:
- Ensure efficient and effective dissemination and communication of information to team members/Vendor management
- Be a point of escalation in the handling of customer queries and complaints to the point of resolution.
- Contribute In the monthly reports
**Must have technical / professional qualifications**:
- ITIL Certified
- Presentation Skills
- PowerPoint
- Excel
- Experience in customer service or service desk
_VO**IS
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Ciot Service Desk Advisor vois
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Ciot Service Desk Advisor
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مصر, Egypt Vodafone Full time**Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...
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Geco Service Desk Advisor vois
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مصر, Egypt Vodafone Full time**Role purpose**: - Operate and deliver world class services to Global Enterprises Customers (VGE footprint) - Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast **Key accountabilities and decision ownership**: - Devices Forecast - Vendor management - Operation Support - Business...
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