Geco Service Desk Advisor vois

4 weeks ago


مصر, Egypt Vodafone Full time

**Role purpose**:

- Operate and deliver world class services to Global Enterprises Customers (VGE footprint)
- Managing DLM Day to day ordering, Pricing Update each Quarter, Monthly Billing report, Vendor management, Devices Forecast

**Key accountabilities and decision ownership**:

- Devices Forecast
- Vendor management
- Operation Support
- Business Continuity Management
- Process Designing
- Monthly reports

**Core competencies, knowledge and experience**:

- Ensure efficient and effective dissemination and communication of information to team members/Vendor management
- Be a point of escalation in the handling of customer queries and complaints to the point of resolution.
- Contribute In the monthly reports

**Must have technical / professional qualifications**:

- Bachelor degree
- Minimum 3 years experience in _VOIS
- Having experience in back-end teams is a plus
- ITIL Certificate is a plus
- Presentation Skills
- PowerPoint
- Excel

_VOIS#WeMoveTheWorld#MoveWithUs



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