Customer Service
5 days ago
**Customer Service/Support**
**Location**
- Giza, Egypt***
Job Title:
Customer Service - Sales Advisor Vacancies
**Job Description**:
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix
** The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**:
In this role, you will:
- Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
- Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
- Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
- Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.
**Essential Functions/Core Responsibilities**:
- Achieve specific sales targets and maximize sale opportunities.
- Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
- Minimum of high school diploma with 3 to 6 months of sales experience is preferred
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge
- Ability to work as a team member, as well as independently
- Dependable with proficient attention to detail
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
- **Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**:
- Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community
**Disclaimer**:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Location**:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknow
-
Customer Service
2 days ago
مصر, Egypt Amir Elbaz Full timeThe Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...
-
Customer Service
4 weeks ago
مصر, Egypt Majid Al Futtaim Full timeManage the Customer Service Center. - Work with the Marketing Team on various Marketing related activities. - Checking remote and advance reservation and recording arrivals. - Handle customer complaints and queries. - Handle all customer assistance services and needs. - Providing information when required. - Lead tour groups around CDE and meet and greet...
-
Customer Services
4 weeks ago
مصر, Egypt Values Express Courier Company Full timeValues Express courier urgent hiring for position of customer service representative work form home Must 1 to 2 year have pervious experiences in customer service representative Should speaking perfect in English writing and speaking Supports customers by providing helpful information, answering questions, and responding to complaints kindly please...
-
Customer Service
4 weeks ago
مصر, Egypt iSchool Full timeiSchool is an e-learning platform that specializes in teaching coding and artificial intelligence to students aged 6 to 18 years old. As part of our mission to empower the next generation of tech innovators, we are seeking a highly motivated and energetic individual to fill the position of Customer Service. As a Customer Service representative at iSchool,...
-
Customer Service
4 weeks ago
مصر, Egypt hpa Full timeReceiving all the hotline calls and customer’s inquiries and reply to telephone of any department, not just sales departments. - Receiving all the customer’s problems requests every day during the courses. - Continue with the competent authority in the case of receipt of any request or problem of any client. - Responsible for the halls preparation before...
-
Customer Service
4 weeks ago
مصر, Egypt Teleperformance Full time_Teleperformance is hiring full time, on-site Customer Service Agents to start immediately._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a MUST_ - _Required English level: B2 & C1_ - _Graduates and gap-year students can apply_ - **Specifications and Benefits**:_ - _9...
-
Customer Service Manager
3 weeks ago
مصر, Egypt Jobzella.com Full timeProviding help and advice to customers using your organization's products or services; - Keeping accurate records of discussions or correspondence with customers;analyzing statistics or other data to determine the level of customer service your organization is providing. - Producing written information for customers, often involving use of computer...
-
Customer Service Director
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the...
-
Customer Service Lead
4 weeks ago
مصر, Egypt Rabbit Full timeAbout the Customer Service Lead Position We are looking for an experienced, passionate and results driven Customer Service Team Leader to motivate, coach, train, and inspire our customer Service Team. Your goal is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made...
-
Customer Service Supervisor
3 weeks ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Customer Service Supervisor
3 weeks ago
مصر, Egypt Majid al Futtaim Properties Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
English Customer Service
4 weeks ago
مصر, Egypt Yellow Recruitment Full time**Job Title**: English Speaking Customer Service Advisor **Department**: Customer Service **Reports to**: Customer Service Manager **Job Summary**: We are seeking a friendly, detail-oriented, and motivated Customer Service Advisor to join our customer-focused team. In this role, you will be the first point of contact for our customers, providing...
-
Customer Service
3 weeks ago
مصر, Egypt Nok Human Capital Full timeNOK Human Capital is hiring " Customer Service Representatives " - Excellent up to fluent English level - Excellent up to fluent French level - Flexible with rotational shifts - Salaries up to 18k - 2 days off ( rotational ) - Location Maadi - Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply **Salary**: E£9,200.00 -...
-
Customer Service Officer
5 days ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Customer Service Agent
4 weeks ago
مصر, Egypt Al Assema Hospital Full time1.Be customer focused: have a genuine care for the people you're working with and working for 2.Be able to resolve customer complaints in a timely manner via phone, email, mail, or social media. 3.Have 1-2 years experience in a customer service environment 4.Be able to greet customers warmly and ascertain problems/reasons for calling 5.Be able to proactively...
-
Customer Service
4 weeks ago
مصر, Egypt Majid Al Futtaim Full timeFollow MAF Cinema’s Service Steps to deliver a consistent high level of service to all guests. - Respect all fellow team members and treat as equals. - Always provide assistance to others where possible regardless of which department is listed on the roster. - Adhere to policies & procedures listed in MAF Cinemas health and safety management program to...
-
Customer Service Representative
4 weeks ago
مصر, Egypt Lakeview Residence Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Deal with anything related to customer concerns. Requires a person who has knowledge of...
-
Customer Service Officer
3 weeks ago
مصر, Egypt Majid Al Futtaim Full time**Role Purpose**: The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer...
-
Customer Service Manager
3 weeks ago
مصر, Egypt Orange Business Full time**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...
-
Customer Service Manager
3 weeks ago
مصر, Egypt Orange Full time**votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...
