Specialist, Customer Services

2 weeks ago


مصر, Egypt Dell Technologies Full time

Specialist, Customer Services

Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.

You will:

- Respond to and resolve customer queries through multiple communications channels
- Increase customer satisfaction and build loyalty through outstanding personalized support
- Support leadership to effectively improve the overall service levels provided to the customer
- Provide mentorship, guidance and direction to other team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Bachelor’s degree or equivalent
- 0-2 years of experience
- English fluency is a must
- Strong knowledge of products, customer service, policies and procedures
- Complex problem-solving skills
- Ability to articulate and simplify customer issues and solution
- Strong communication skills and phone etiquette
- 3rd language is Preferable (French, German OR Spanish)

Desirable Requirements
- Prior experience in a customer-facing role, providing remote IT support

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.



  • مصر, Egypt Sutherland Global Services Full time

    Sutherland Cairo is hiring customer service professionals for AT&T account! We're looking for talented and motivated agents to join our team of customer service specialists. We offer a competitive salary and benefits package, including: - 24/7 transportation (Door-to-door transportation after 8:00 pm for girls) - highest salary in the market starting from...


  • مصر, Egypt Sutherland Global Services Full time

    AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...


  • مصر, Egypt Anasia Full time

    **Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...


  • مصر, Egypt LyondellBasell Industries Full time

    The Customer Service Specialist manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation, handling of...

  • Customer Service

    2 weeks ago


    مصر, Egypt I Can Read Corp. Full time

    **Job Requirements** Essential Qualifications and Experience - University Degree in a relevant discipline. - Fresh grads are welcome or 1 to 3 year experience as a customer service and/or call center. - Very Good in Arabic & English (Reading, Writing & Oral) - Very good computer skills - Alexandria resident is a must Desirable Qualifications and...


  • مصر, Egypt Aerial Optic Full time

    **I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...


  • مصر, Egypt Teleperformance Full time

    * TeleperformanceEgypt is Hiring Now English Customer Service Specialist to get hired immediately. **Requirements**: - Fluent English Speakers (B2). - Graduates & Dropouts - Clear Military Status for men. Working Conditions - Rotational Shifts, Max Shift for girls ending 2AM - 2 Days OFF Weekly - 9 working hours including an hour break - Site: New...


  • مصر, Egypt Teleperformance Full time

    **#TeleperformanceEgypt is Hiring Now English Customer Service Specialist to get hired immediately with highest salary in the market 13.5K NET.** **Requirements**: - Fluent English Speakers (B2). - Graduates & Dropouts - Clear Military Status for men. Working Conditions - Rotational Shifts, Max Shift for girls ending 2AM - 2 Days OFF Weekly - 9 working...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...


  • مصر, Egypt Vara Full time

    What we do As the first company from Europe’s leading AI venture studio Merantix, Vara has grown since 2018 to become a 30-member international team. Our diverse team consists of highly motivated and ambitious entrepreneurs, healthcare professionals, and technology experts. To strengthen our team in expanding to Egypt, we are looking for you as a...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...


  • مصر, Egypt MazAid Full time

    We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness. - Nurturing...


  • مصر, Egypt Sutherland Global Services Full time

    **Sutherland Cairo** is hiring Technical Support and Billing and Retention Specialists for AT&T! **Requirements**: - Fluency in English (B2/C1) - Flexibility with night and overnight shifts - Flexibility with working onsite **What we offer**: - Highest net salary in the market (Up to 15k) - Transportation is provided 24/7 - Bonuses every 3, 6 and 12...


  • مصر, Egypt Tagaddod Full time

    **The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...


  • مصر, Egypt Teleperformance Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • مصر, Egypt Rewaa Full time

    **Job Overview**: The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Location: Cairo, Egypt Company: Nestlé Egypt Full-time **Position Summary**: The Customs Clearance Specialist significantly contributes to the top and bottom-line target’s achievement by continuously ensuring on time availability of finished goods and raw materials (at an optimal cost) by maintaining an optimal lead time and cost,...


  • مصر, Egypt Fast & Accurate Full time

    **Position Summary**: Customer service specialist is responsible for handling all customer communications. This position manages all communications with client and updating throughout the shipment process. **Job Responsibilities as follows but not limited to**: - Ensure accurate and timely data entry into our operating system. - Submitting weekly report to...


  • مصر, Egypt Sutherland Global Services Full time

    **Sutherland Cairo** is searching for a talented and dedicated Customer Service Representative (English Speaker) to join our vibrant team in Fifth Settlement! **Do you thrive on building positive relationships and exceeding customer expectations?** In this exciting role, you'll be the first line of contact for our valued clients, ensuring their needs are...


  • مصر, Egypt Sutherland Global Services Full time

    AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...