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Customer Experience Specialist
4 weeks ago
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness.
- Nurturing in-bound and qualified leads into registered customers
- Achieving customer acquisition targets across the key sectors
- Resolving and reacting to relevant customer enquiries
- Writing up sales reports and generating insightful metrics that support the executive-level board.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
**Requirements**:
- Bachelor's degree
- At least 1 year experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
**Benefits**
- Training & Development
- Performance Bonus
