Customer Success Specialist

5 months ago

مصر, Egypt PK Global Full time

Job Title:
Customer Success Specialist - German

**Job Description**:
The Customer Success Specialist supports an existing customer base with a moderate level of

complexity to cultivate and build strong customer relationships over the customer lifecycle, while

ensuring customer satisfaction and engagement. Responsible for developing an excellent level of

product or service knowledge to support carrying customer questions and concerns. Primarily

focused on maintaining positive customer relations rather than actively promoting the sales of

products and services. Must be confident dealing with customers and expected to resolve objections

or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to

ensure customers’ expectations are met. Understands and captures the voice of the customer for

assigned client.
** Duties and Responsibilities**
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment
- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections
- Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Ensure high level of professionalism during all interactions with customers and prospects
- Collaborate with cross-functional teams and management to drive a superior customer experience
- Other duties, as assigned and necessary

**Qualifications**
- Demonstrated ability to effectively communicate with customers in a fast-paced environment
- Prior experience with high volume calling
- Demonstrated aptitude to learn new technology is required
- Excellent knowledge of Microsoft Office programs
- Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes
- Excellent communication skills (verbal, written)
- Demonstrated ability to multi-task, prioritize, and manage time effectively
- Bachelor’s degree/diploma preferred
- 2-3 years of experience working in a customer service preferred

**Location**:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
German

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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