Associate Customer Success Specialist

3 weeks ago

مصر, Egypt PK Global Full time

Job Title:
Associate Customer Success Specialist - German

**Job Description**:
**Job Purpose**

The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing a moderate level of product or service knowledge to support low to moderate customer questions and concerns. Primarily focused on maintaining positive customer relations rather than actively promoting the sales of products and services. Must be confident dealing with customers and expected to resolve low to moderate objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure customers’ expectations are met. Understands and captures the voice of the customer for assigned client.

**Essential Functions - Duties and Responsibilities**
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment
- Develop a good level of product knowledge to speak intelligently to customers and successfully address specific objections
- Successfully capture customers' product expectations, experiences, satisfaction, and

likelihood of abandonment, “Voice of the Customer”
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Ensure high level of professionalism during all interactions with customers and prospects
- Collaborate with cross functional teams and management to drive a superior customer experience
- Follow guidance from more senior staff, as needed
- Follow established procedures
- Other duties, as assigned and necessary

**Qualifications**

**Required Qualifications**
- Ability to effectively communicate with customers in a fast-paced environment
- Aptitude to learn new technology is required
- Solid knowledge of Microsoft Office programs
- Ability to follow instructions, follow call scripts, and adhere to defined processes
- Excellent communication skills (verbal, written)
- Ability to multi-task, prioritize, and manage time effectively

**Preferred Qualifications**
- Bachelor’s degree/diploma preferred
- Prior experience working in a customer service preferred
- Prior experience in high volume calling environment preferred

**Location**:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
German

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Associate Customer Success Specialist

    1 week ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...

  • Associate Customer Success Specialist

    1 week ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success Specialist - Spanish **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...

  • Associate Customer Success Specialist

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Other** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction...

  • Associate Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for...

  • Portuguese Speaking Associate Customer Success

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Portuguese Speaking Associate Customer Success Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level...

  • Customer Success Specialist

    2 weeks ago

    مصر, Egypt ArabyAds Full time

    We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

  • Customer Success Specialist

    1 week ago

    مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

  • Portuguese Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Portuguese Customer Success Specialist **Job Description**: The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service...

  • Customer Success Operations Specialist

    2 days ago

    مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Success Specialist - German **Job Description**: The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Success Specialist - French **Job Description**: **Job Purpose** The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an...

  • Spanish Speaking Associate Customer Acquisition

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Spanish Speaking Associate Customer Acquisition Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent...

  • Senior Customer Success Specialist

    3 days ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Senior Customer Success Specialist (Quality Analyst) **Job Description**: The Senior Customer Success Specialist supports an existing customer base with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt Shell Full time

    Job Purpose This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue...

  • Associate Customer Acquisition Specialist

    3 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....

  • Customer Success Associate

    3 weeks ago

    مصر, Egypt LSEG (London Stock Exchange Group) Full time

    Role Responsibilities: - Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and...

  • Customer Success Specialist

    4 weeks ago

    مصر, Egypt Vultara Inc. Full time

    **Objectives of this role** - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best...

  • Customer Success Specialist

    3 weeks ago

    مصر, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...

  • Customer Success Specialist

    1 week ago

    مصر, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...