Customer Success Associate
6 days ago
Role Responsibilities:
- Create and execute proactive customer engagements (e.g. University workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build adoption and advocacy- Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities- Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences- Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers- Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process- 80% of time spent in front of customers (in person or virtual)
Qualifications and Experience Required:
- Looking for someone with up to 3 years of experience- Ability to drive desktop sales from existing and new customers- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, Excel, MS Office)- Strong customer service skills.- English speaking and writing skills required. French will be a plus
Others:
- Presentation skills (verbal & written)- Strong interpersonal skills- Training or related experience preferred- College/ university degree or relevant work experience equivalent required Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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