Remote Customer Support Associate

2 weeks ago


مصر, Egypt Roo & You Full time

Position Overview:
We are currently hiring for the role of Remote Customer Support Associate at Roo & You, a leading retailer specializing in kids' couches based in Canada. As a Remote Customer Support Associate, you will play a pivotal role in providing excellent customer service to our valued clientele.

Key Responsibilities:
Customer Support (50%):

- Provide best-in-class customer support, addressing inquiries and offering personalized assistance.
- Review and maintain ticket responses, ensuring adherence to quality standards and suggesting improvements to current processes.
- Stay aligned with brand and marketing initiatives, staying up-to-date with new launches, materials, and sizing.

Customer Experience (30%):

- Resolve customer requests promptly, ensuring a consistently positive experience and satisfactory resolution.
- Identify customer needs to recommend appropriate products, driving sales-increasing solutions.
- Deliver surprise and delight moments to enhance overall customer experience.

Reporting and Operations (20%):

- Manage day-to-day operational tasks, including processing returns/exchanges between customers and the fulfillment team.
- Report on key customer service metrics regularly and share insights.
- Act as a liaison between customers, the fulfillment/warehouse team, and in-store sales associates.

Qualifications:

- 1+ years of experience in customer-facing roles, preferably in customer service or hospitality.
- Proficiency in written and verbal English.
- Strong adaptability to an ever-changing work environment.
- Computer proficiency, including system usage and managing various document types.

Working Hours:
We are looking to fill two part-time positions with the following schedules:

- Sunday, Monday, Tuesday: 8-16 EET
- Thursday, Friday, Saturday: 8-16 EET

Training will commence at 16 EET. Both employees can be trained together initially, and in their final weeks, they may undergo separate training or as mutually agreed.

How to Apply:
If you are interested in joining our team as a Remote Customer Support Associate, please send your resume. We value your interest and would also like to know more about your experience and how your skills align with the role. Looking forward to discovering how you can contribute to the success of Roo & You.

Application Question(s):

- How fluent are you in English?
- What is your expected salary per month?

**Experience**:

- Customer Support: 1 year (preferred)



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