Operations Support
4 weeks ago
**Customer Service/Support**
**Location**
- Giza, Egypt***
Job Title:
Operations Support (Customer Experience Continuous Improvement Specialist) (Team leader level) (BPO)
**Job Description**:
Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and
may have responsibility for less complex tasks. As the position moves toward Senior level, incumbents will increasingly:
- Work on activities with higher impact and/or complexity
- Have a broader geographical scope
- Have more regular contact with senior or executive management
- Complete tasks independently, without guidance
- Support or coordinate peers within department or deliver training to internal customers
- Initiate and lead projects, including cross functional project
**Responsibilities**:
- Internal & External Quality Measurement
- Continuous Improvement
- Execution of Complex Data Queries
- Development and Implementation of Business Processes
- Analysis and Interpretation of Insights
- Identifying Data for Issue Analysis and Recommendations
- Other duties as assigned
Geographic Remit: Regional level
Process Responsibility: Develops team processes and procedures
Experience: 3-5 years
**Skills**:
- Analytical
- Planning & Organizing
- Influencing & Persuasion
- Presentation
- Problem Solving
**Location**:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents**
***
**Similar jobs**:
**Customer Service/Support**
**Sachbearbeiter (m/w/d) für eine private Krankenversicherung**:
Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs
- und Finanzdienstleistungsunternehmen in Deutschland, am Standort Stuttgart im Hybridmodell (80% Homeoffice)
**Stuttgart, Germany**
***
**German**
**Customer Service/Support**
**Sachbearbeiter (m/w/d) für eine private Krankenversicherung**:
Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs
- und Finanzdienstleistungsunternehmen in Deutschland, am Standort Mannheim im Hybridmodell (80% Homeoffice)
**Mannheim, Germany**
***
**German**
**Customer Service/Support**
**Kundenberater (m/w/d) für eine namhafte Modemarke - Homeoffice in Voll-/Teilzeit**:
Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.In
**Remote, Germany**
***
**German**
**Customer Service/Support**
**Customer Service Representative**:
Do you have 12 months’ experience working in an international contact centre environment? What if you could make your job fit
**Cape Town, South Africa**
***
**English**
**More jobs
-
Operations Support
2 weeks ago
مصر, Egypt Block Gemini Full time**About Block Gemini and Moniic** **Key Responsibilities** - Respond to user inquiries and issues in a timely and professional manner. - Assist in the implementation of operational processes and procedures. - Provide general support to the Moniic operations team as needed. **Qualifications** - Excellent command of English, both written and verbal. - Strong...
-
Desktop Support Engineer
2 days ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Operations Support Specialist
1 week ago
مصر, Egypt Block gemini Full time**Location**: Giza, Mohandessien. **Position Type**: Full-Time **Working Hours**: 9-hour shift **Job Overview**: **This vacancy will be a chat one.** Thi **Key Responsibilities**: - Respond to user inquiries and issues in a timely and professional manner. - Assist in the implementation of operational processes and procedures. - Provide general support...
-
Operations Support Agm
4 weeks ago
مصر, Egypt Shell Full time**The Role**: **Where you fit In** Rashpetco/Burullus is a Joint Venture company operating Egypt’s largest gas fields. The JV is the operator of two fields which supplies gas to the National Grid for internal use and to the ELNG Plant adjacent to the field for export. Shell is a major partner in both Rashpetco/Burullus & ELNG. **What’s the role?** The...
-
Admin/ Operation Support
1 week ago
مصر, Egypt Disaster Care Capital Ltd Full time"Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Duties & Responsibilities**: - Receive and review insurance claims submitted...
-
Dispatcher/ Operation Support
2 days ago
مصر, Egypt Disaster Care Capital Ltd Full timeJoin Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Duties & Responsibilities**: - Receive and review insurance claims submitted...
-
Operation Support Engineer vois
2 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global SharePoint collaboration platform. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of...
-
Applications Support
1 week ago
مصر, Egypt Giza Systems EG Full timeManage relationships with vendors and third-party providers to ensure that we are receiving high-quality support and services. - Manage communication with stakeholders to identify improvement areas, with presenting multiple alternative plans & solutions. - Establish sales channel opportunities with strategic vendors within the marketplace to expand overall...
-
Gpo Business/operations Support Specialist
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: Role purpose: Help the global CMS maintain and develop an industry leading end to end service end customer experience and drive the collaborative working and best practice in the CSM community. Act as the face of OBS to internal stakeholders. Cooperate transversally with stakeholders across all regions in IBO, IB, CMI Influence the...
-
Gpo Business/operations Support Specialist
2 weeks ago
مصر, Egypt Orange Business Services Full timeRole purpose: Help the global CMS maintain and develop an industry leading end to end service end customer experience and drive the collaborative working and best practice in the CSM community. Act as the face of OBS to internal stakeholders. Cooperate transversally with stakeholders across all regions in IBO, IB, CMI Influence the performance of...
-
Sales Support
6 days ago
مصر, Egypt On-Hire Full time**Responsibilities**: - Manage the day-to-day operations of the sales support and back-office operations department - Create, implement, and maintain processes to improve operational efficiency - Manage and lead a team of support staff, providing guidance and coaching as needed - Ensure all tasks related to supporting the sales team are completed accurately...
-
Customer Service Executive
4 days ago
مصر, Egypt Sirius Support Full time**Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...
-
مصر, Egypt Orange Business Services Full time**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...
-
Onsite Service Analyst
6 days ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
مصر, Egypt Orange Business Services Full time**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...
-
مصر, Egypt World Food Programme Full time**.**: **ABOUT WFP**: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children,...
-
Senior Application Support and Cloud Operations
2 weeks ago
مصر, Egypt Orange Business Full time**About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...
-
مصر, Egypt Orange Business Full time**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...
-
Senior Operation Support Engineer vois
4 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global collaboration platforms. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of suppliers. Responsible for...
-
Senior Operation Support Engineer vois
1 day ago
مصر, Egypt Vodafone Full time**Role purpose**: Responsible to perform daily operations, on call duty activities, project activities, service optimization, deployment executions and service ramp up on the Global collaboration platforms. Services are deployed on complex corporate environments integrated with Local Platforms, Global Platforms and Platforms of suppliers. Responsible for...