Remote Customer Support

3 weeks ago


مصر, Egypt ModSquad Full time

**ModSquad** has partnered with a
**top music streaming service** and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.

This is a
**fully remote opportunity** and as a member of this team, you will respond to customer inquiries via inbound messages in
**German**.

**Commitment**:
25 hours per week (8 hours required over Saturday and/or Sunday)

90 days

**Orientation specifics (all times Pacific Standard Time)**:
Orientation: 3 days, 4 AM - 1 PM

Nesting: 15 days, 4 AM - 1 PM

Production: Daily, 9 AM - 10 PM. At least 8 hours required over
**Saturday and/or Sunday**

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in
**German** and
**English**.

**What We Are Looking For**:

- ** Strong experience with inbound messaging support (4-6 inbound messages concurrently)**:

- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in **German **and **English**

**Workspace Requirements**:

- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended

**Please note: A Chromebook is not sufficient for ModSquad projects.**

**Who is ModSquad?**

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.



  • مصر, Egypt Roo & You Full time

    Position Overview: We are currently hiring for the role of Remote Customer Support Associate at Roo & You, a leading retailer specializing in kids' couches based in Canada. As a Remote Customer Support Associate, you will play a pivotal role in providing excellent customer service to our valued clientele. Key Responsibilities: Customer Support (50%): -...


  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...


  • مصر, Egypt June Homes Full time

    We are hiring for virtual Customer Support Agents, working remotely for an international company June homes operating in the real estate and hospitality industry. The offered base salary is $700 / month, with opportunities for additional monthly incentives. Here’s a list of what we do on a daily basis: Handle customer queries and issues as per our company...


  • مصر, Egypt Home Maid Better Full time

    Are you ready to shine as the face of a dynamic, innovative house-cleaning company? Do you possess the magic touch to leave customers dazzled and delighted? If you're passionate about delivering exceptional customer service and seeking a remote opportunity unlike any other, keep reading because we have an extraordinary opportunity just for you! At Home Maid...


  • مصر, Egypt WHIZZ Full time

    At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we...

  • Employee Lifecycle

    1 week ago


    مصر, Egypt Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: The Offboarding Specialist manages all employee exits for Remote’s external employees with a focus on legal compliance and providing delightful customer service. As part of a larger employee Lifecycle team, the Offboarding...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt ModSquad Full time

    **ModSquad** has partnered with a **top music streaming service** and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support. This is a **fully remote opportunity** and as a member of this team, you will respond to customer...

  • Customer Support Agent

    3 months ago


    مصر, Egypt Accflex Full time

    Accountant knowledge is a must - proven customer Support; experience in customer support will be considered a plus - good English - organized and responsible - Excellent communication and problem-solving skills with a high level of dedication - good team player - familiar with ERP Systems is preferred our industry experience using help desk software and...

  • Customer Support Agent

    2 months ago


    مصر, Egypt IRecycle Full time

    **Job description** - Accountant knowledge is a must - proven customer Support; experience in customer support will be considered a plus - good English - organized and responsible - Excellent communication and problem-solving skills with a high level of dedication - good team player - familiar with ERP Systems is preferred our industry experience using help...

  • Customer Support

    4 weeks ago


    مصر, Egypt Bonyan Academy Full time

    (Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...


  • مصر, Egypt WHIZZ Full time

    **Why we’re seeking for a Sales and Support Representative. **As Whizz continues to grow, we are expanding our Remote Sales & Support team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for sales & customer support, we'd love to hear from...


  • مصر, Egypt Gilbarco Full time

    **JOB TITLE**: Remote Automation Support Manager MEA **DEPARTMENT**: Service Delivery Management - Centre of Excellence **REPORTING TO**: Service Delivery Manager **REGION**:Middle East & Africa **ADDITIONAL INFO**: Travel within the MEA region may be required. **PURPOSE OF POSITION** To manage the performance of services & support to clients within...

  • Payroll Specialist

    2 weeks ago


    مصر, Egypt Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: This is an exciting time to join our global Payroll Operations team not only because we are growing, but because our teams build the future of Global Payroll by elevating the processes and ways of working in the...


  • مصر, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...


  • مصر, Egypt Parent ApS Full time

    (Remote Work - Located IN EGYPT ) We are looking for a dedicated, resourceful, and friendly Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We aspire to become a leading remote work enabler that simplifies access to world-class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world-class regional & international...

  • It-system Engineer

    3 weeks ago


    مصر, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • مصر, Egypt JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...