Customer Support Agent
7 months ago
**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions
**JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and creating long-term relationships with our traders and partners
We are expanding our team and seeking highly skilled professionals to join us as **Customer Support Agents.** This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company
**Key Role**:
- Efficiently responds and communicates with clients to understand and service their needs via livechat
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments
**Skills & Abilities**:
- Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
- A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
- Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
- Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
- Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
- Work independently under mínimal supervision
- Calm person, good listener and stay positive assisting customers who are upset
- Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
**Key Requirements**:
- Fluency in Arabic, English and French.
- Experience is not a must but will be an added advantage
- Fresh graduates are accepted
- Has an understanding of IT knowledge
- Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
- Willing to work long hours
- Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)
- Willing to work remotely
**Benefits**
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period is provided
- Competitive salary
- Remote work
Application Question(s):
- What is your current salary?
- What is your expected salary?
- Are you willing to work 12 hour shifts?
- Do you have your own laptop? If yes, what is the RAM memory?
-
Customer Support Agent
8 months ago
مصر, Egypt SamTech Group Full time**Job Summary**: - Customer Support Agent is responsible for clients _I _after sales technical support. - He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers. **Responsibilities**: - Checking and ensuring the units proper functionality on daily basis. - Reporting to the...
-
Customer Support Agent
3 weeks ago
مصر, Egypt Elite recruitment Full timeMultinational comapny is hiring a customer support agents for an English account from site Salary up to 8K-Graduates only Location: Smart village English level must be excellent or fluent Rotatiotional shifts **Job Types**: Full-time, Permanent, New grad **Salary**: Up to E£8,000.00 per month
-
Customer Support Agent
4 days ago
مصر, Egypt Elite recruitment Full timeMultinational comapny is hiring a customer support agents for an English account from site Salary up to 8K-Graduates only Location: Smart village English level must be excellent or fluent Rotatiotional shifts **Job Types**: Full-time, Permanent, New grad **Salary**: Up to E£8,000.00 per month Ability to commute/relocate: - Cairo: Reliably commute or...
-
Customer Support Agents for a Us Account
4 days ago
مصر, Egypt NAOS Marketing Full timeNAOS Marketing is recruiting Customer Support Agents with fluent English to work for a UK account. **Your responsibilities as Customer Support Agent**: - Provide customers with information about products and services. - Help customers understand the product and answer questions about their orders. **Work conditions**: Rotational shifts (US time) 2 Days...
-
Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring for a US Fitness company is hiring Customer service agents **Requirements**: - C1 English speakers. - Graduates - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour break **Benefits**: - Medical insurance -...
-
Remote Customer Support Agent
4 days ago
مصر, Egypt June Homes Full timeWe are hiring for virtual Customer Support Agents, working remotely for an international company June homes operating in the real estate and hospitality industry. The offered base salary is $700 / month, with opportunities for additional monthly incentives. Here’s a list of what we do on a daily basis: Handle customer queries and issues as per our company...
-
Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring for a Fitness company is hiring ( Call Center Agent) **Requirements**: - C1 English speakers. - Graduates - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour break **Benefits**: - Medical insurance -...
-
Airline Customer Support Agent
7 months ago
مصر, Egypt Teleperformance Full timeJob description Teleperformance is Hiring FLUENT ENGLISH SPEAKERS to work as a Customer Support Agents For Us accounts - Benefits - Location : New Cairo - Night shifts (Rotational & Fixed is provided) - (Transportation is provided all over Cairo ) - Salary 12,000k Net + 1k over night allowance + Bonus and over time payments KPIS in Euro's - 10% increase...
-
Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound Customer Service Agents **Requirements**: - Must have a high school diploma or General Educational Development certification. (GED) - Preferably a college graduate. - Prior experience in a customer service-oriented work environment is a plus. - Computer literate and have some computer skills. - Fluent In English - Average age min...
-
Customer Support Agent
7 months ago
مصر, Egypt JustMarkets Full time**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...
-
Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring for a US Fitness company is hiring ( Call Center Agent) **Requirements**: - C1 English speakers. - Graduates - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour break **Benefits**: - Medical insurance -...
-
German Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound **German Bilingual **Customer service Agents **Requirements**: - B2-C1 German and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour...
-
Portuguese Customer Support Agent
7 months ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring Outbound **Portuguese Bilingual **Customer service Agents **Requirements**: - B2-C1 Portuguese and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour...
-
Customer Support
7 months ago
مصر, Egypt Teleperformance Full time_**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...
-
Customer Support
7 months ago
مصر, Egypt Teleperformance Full time_**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in _**English **_is a _**MUST**_ -...
-
Senior Customer Sales
7 months ago
مصر, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...
-
Technical Support Agent
7 months ago
مصر, Egypt Teleperformance Full time**Teleperformance **is Hiring Technical Support Agents - Job Description_: You will mainly be responsible for handling customers who have internet issues. - Working Conditions_: - Location: New Cairo - Working Hours is Rotational (Max shift for Females is 2 AM, Door to door Transportation is provided) - Requirements_: - Graduates - Benefits_: - 10600 Net...
-
Customer Support Agent
2 days ago
مصر, Egypt IRecycle Full time**Job description** - Accountant knowledge is a must - proven customer Support; experience in customer support will be considered a plus - good English - organized and responsible - Excellent communication and problem-solving skills with a high level of dedication - good team player - familiar with ERP Systems is preferred our industry experience using help...
-
Technical Support Agents
7 months ago
مصر, Egypt Teleperformance Full timeGrab your job and got hired immediately at the most friendly and professional work environment (Teleperformance).Customer support agents for more than 100 accounts with different English Levels. Work Locations: New Cairo OR Mohandseen. (Males or Females and Graduates or Undergraduates are welcomed to apply) TP Benefits: - Highest net salary in the...
-
Technical Support Agent
7 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is hiring immediately Customer Service and Technical Support Agents. **Requirements**: - Fluent English Speakers (B1+/B2-C1) - Graduate, Undergrad without commitment, Dropout. - Flexible with the rotational shifts & Days off. - Flexible with working from site (Mohandseen-New Cairo) - Ready to start to work instantly. - Cairo or Giza...