Remote Automation Support Manager Mea

7 days ago


مصر, Egypt Gilbarco Full time

**JOB TITLE**: Remote Automation Support Manager MEA

**DEPARTMENT**: Service Delivery Management - Centre of Excellence

**REPORTING TO**: Service Delivery Manager

**REGION**:Middle East & Africa

**ADDITIONAL INFO**: Travel within the MEA region may be required.

**PURPOSE OF POSITION**

To manage the performance of services & support to clients within the MEA region and to ensure that Service Levels Agreements (SLAs) are achieved. To ensure that customer expectations are met or exceeded

**KEY RESPONSIBILITIES**
- Ensure SLAs within the region are met and the customer expectations are managed professionally.
- Monitor the Support processes to improve team efficiency and performance.
- Oversee 100% of the requests and incidents.
- Manage and coordinate urgent and complicated remote support issues.
- Act as first level of escalation for requests and incidents related to Remote Support in MEA.
- Responsible to train, coach, and mentor Remote Automation Support Team
- Oversee staff activities and improve team productivity
- Provide data and reporting of KPI’s, trends, recommendations, weekly, monthly, and as needed.
- Monitor SLA out of scope activities and ensure accuracy.
- Manage SLA stocks at distributor warehouses and ensure minimum stock levels.
- Monitor the on-ground team(s) performance and take necessary actions to support their performance
- Advise management on situations that may require additional client support or escalation.
- Manage warranty claims between customers/distributors and GVR factories.
- Manage vendor relationships as it depends on daily operational needs.
- Work closely with project team to assure proper handover from projects to support and decrease any potential issues from implementation
- Work closely with Application Support Specialist to resolve identified recurrent issues and accountable to decrease the average tickets per site
- Monitor customers’ activities and trends in tickets raised to identify the user’s challenges gaps and close them with the customers to decrease the average tickets per site

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Education/**achievements**
- Engineering Certificate: (Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure). Infield experience for remote support

**Experience/**Knowledge**
- 6+ years of experience in Software / Hardware support environments.
- Experience testing and supporting retail fuelling or multi-site automation environments.
- Demonstrated ability to manage support processes in multiple production environments and architecture platforms.
- Demonstrated ability to manage customers and deliver services to the SLAs.
- Demonstrated ability to engage and drive 3rd parties.
- Excellent written and verbal communications in English, French, and Arabic
- Practical experience managing diverse teams operating in multiple geographies.
- Experience working within related industry.
- IT support related certifications (ITIL ver4, MS SQL data analytics, etc )
- HSE Certification (UKPIA, OSHA, etc..)

**Specific Skills**
- Technical acumen
- Stakeholder management
- Advanced Computer skills in Office suites
- Training & coaching
- Customer Orientated
- Automation

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community


  • Helpdesk Analyst

    1 week ago


    مصر, Egypt Gilbarco Full time

    **JOB TITLE: Helpdesk Analyst (Remote Automation Support Engineer)** **DEPARTMENT: HelpDesk** **REPORTING TO: Helpdesk Manager** **_Location : Egypt_** **PURPOSE OF POSITION** Supporting the current and upcoming Automation projects in the region and achieve SLA targets **KEY RESPONSIBILITIES** - Responsible for the first level support of customers and...

  • Channel Manager

    3 days ago


    مصر, Egypt Anitox Full time

    **Company Overview**: Anitox partners with the world’s leading food producers to develop & deliver innovative programs to efficiently produce safer food. Anitox protects humans and animals against harmful pathogens and viruses which can enter the food chain through feed. We secure the food, feed and biofuels industries, helping to safely produce more from...


  • مصر, Egypt Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. **Sr. HR Manager (MEA)** At Skillsoft, we are all about making work matter. We believe every team...


  • مصر, Egypt EDVORA Full time

    **Automation Testing Intern [REMOTE]** **Division** Engineering **Our Mission** Edvora aims to be the future of edtech plus in education, technology, finance, and enterprise, individually and incorporated accelerating the pace of transformation with emerging technologies in a connect from anywhere ecosystem. While majority of the learning scope is limited...


  • مصر, Egypt IBM Full time

    **Introduction** **Your Role and Responsibilities** As a Technical Sales Manager responsible for the Data & AI and Automation MEA Technical Hub Team, you will be part of a dynamic team working with customers, partners, Sales and Technical Sales Managers and Leaders in MEA to achieve the Software revenue targets. Focus will also include effective Sales and...


  • مصر, Egypt Gilbarco Full time

    **JOB TITLE**: Marketing Communications Lead **MEA DEPARTMENT**: Marketing **REPORTING TO**: Head of Marketing MEA **LOCATION**: Cairo, Egypt - Hybrid **ADDITIONAL INFO** (e.g., Need for travelling) Travel is required to attend company events, functions, and shows as planned. This travel estimated at 30%. These events will be across the region of Middle...


  • مصر, Egypt Okeanos Full time

    **Location: Turkey, Egypt (remote)** **About Okeanos Group, LLC.** We, the people of the world, are linked by one global ocean, or "Okeanos," as the Greeks say. Unfortunately, our ocean is drowning in a sea of plastic. The world has been waiting for 'someone' to introduce an immediate, viable, scalable, solution to this global plastic pollution problem....


  • مصر, Egypt Johnson & Johnson Full time

    **Johnson & Johnson**: Johnson & Johnson Services, Inc. is recruiting for a MEA ProfEd event manager to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...

  • Automation Engineer

    4 days ago


    مصر, Egypt Coca-Cola Full time

    **JOB SUMMARY**: - The Automation role is reporting to the Engineering Manager and is responsible for Planning and implementing related maintenance projects with professional knowledge; Supports the maintenance technician's daily work on a technical level through the preparation of various Sops and document management; Ensuring that equipment and facilities...

  • Automation Engineer

    3 weeks ago


    مصر, Egypt The Coca-Cola Company Full time

    **Job Purpose** Leads the automation organization, which is responsible to establish, maintain and improve the automation processes with respect to buildings, equipment, and utilities in the site. Propose, develop, and manage automation projects and initiatives in-line with company automation strategies and roadmap. Provides cost-effective and efficient...

  • Automation Engineer

    2 days ago


    مصر, Egypt The Coca-Cola Company Full time

    **Job Purpose** Leads the automation organization, which is responsible to establish, maintain and improve the automation processes with respect to buildings, equipment, and utilities in the site. Propose, develop, and manage automation projects and initiatives in-line with company automation strategies and roadmap. Provides cost-effective and efficient...


  • مصر, Egypt GE Renewable Energy Full time

    **Job Description Summary**: Role Summary An opportunity has arisen to join GE Grid Solutions. The successful applicant will be a member of the GE Grid Solutions Legal Team and will report to the Head of Legal of the MEA Region. This position will be based in Cairo, Egypt (partial home office is available as per the GE policy). The role will be broad...


  • مصر, Egypt MARS Full time

    **Job Purpose**: - Leadership of overall MEA Activity Management process (across all categories) driving quality, continuous improvement, QuEST & PPM adherence, ATG development, Ways of Working enhancement and simplification, and ongoing coaching and training of all involved cross functional associates. - Facilitation of S&OP+ Step 1 PMR and co-pilot for...


  • مصر, Egypt Remote Squad Full time

    Join the RES Team! Seeking Remote Lead Managers in Real Estate! **ONLY PEOPLE WHO FILL FORM WILL BE SEEN !!** Work Hours: 8-hour shift Fixed Days Off: Saturdays and Sundays Essential: Experience as a lead manager !!!! IS A MUST $720/month Work from the comfort of your home Interested in this opportunity? Fill out the form linked below. Our team will reach...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **How we work**: We love working async and this means you get to do your own schedule. **About the role**: This is an exciting time to join Remote and make...

  • Sales Specialist

    5 days ago


    مصر, Egypt Avantor Full time

    Job Summary We are looking for a Sales Specialist - Chemicals to be based in the MEA region, providing on-going Commercial & technical product support to our Account Managers, Channel Partners, Technical Quotes Specialist and Senior Management teams. We are offering this role on a full time, permanent basis. You will own the MEA Lab Chemical Sales Target....


  • مصر, Egypt IBM Full time

    **Introduction** **Your Role and Responsibilities** As a Technical Sales Manager responsible for the Data & AI and Automation MEA Technical Hub Team, you will be part of a dynamic team working with customers, partners, Sales and Technical Sales Managers and Leaders in MEA to achieve the Software revenue targets. Focus will also include effective Sales and...


  • مصر, Egypt MARS Full time

    The primary purpose of the role is: - Co-pilot with Chocolate Marketing Director to lead the category needs in the S&OP+ Step 1 PMR. Focus on improving portfolio management including review market/brand performance, drive discussion to identify challenges, opportunities, risks and decision making to deliver business plan. Also to drive advanced planning,...


  • مصر, Egypt Oracle Full time

    TAM Manager/Director-2300049L **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** ***: Oracle Customer Success Services (CSS) is a Global Line of Business providing production support services, targeted guidance and personal support to help customers achieve the best results from...