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Remote Customer Support Engineer

1 month ago

مصر, Egypt Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as **Remote Customer Support engineer (X-Ray Products) - MESA**

Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- Analyze technical malfunctions in X-ray systems (focus on radiography / fluoroscopy) together with our service technicians and clinical customers
- Work with our international team of service technicians and carry out troubleshooting via remote maintenance or telephone
- Carry out a qualified preliminary clarification and then draw up an action plan, including a spare parts proposal; use our internal database for this
- Action tracking, as well as the implementation of adjustments and escalations (HSC + XP business line)
- You will be responsible for analyzing the situation and establishing the actions required to restore the system to operation.
- In addition, you will be responsible for providing telephone guidance to customers on certain workflow issues (network, DICOM).

**Your Qualifications and Experience**
- Bachelor’s Degree in biomedical engineering, electrical engineering or related
- Previous experience in similar role from 3 -6 years of experience within a reputable healthcare organization
- You have knowledge in the areas of IT / X-Workplace, country-specific regulations (P16, constancy test).
- Excellent English language (Spoken-Written) is a must

**Your Characteristics and skills**:

- Maintaining flexibility in working hours as the position is serving MESA region
- Provide Field Service Engineer support across MESA, join trainings and workshops to improve knowledge and experience

**GDPR**

**Diversity and Inclusion**

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare S.A.E.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time