Customer Support

7 months ago


مصر, Egypt Bonyan Academy Full time

(Remote Work - Located IN EGYPT)

Job Responsibilities:

- Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ.
- Create, manage, and follow up on customer tickets until they are resolved.
- Record all activities using our current CRM to enhance visibility.
- Follow our current internal customer success process and improve on it.
- Work diligently to convert leads into successful sales by showcasing the value of our Language Solutions.
- Effectively communicate our product features and benefits to meet client needs and expectations.
- Implement strategic follow-up processes to maintain engagement with potential clients.
- Build and nurture long-term relationships to enhance customer satisfaction and loyalty.

Job Requirements:

- A Bachelor’s Degree.
- At least 1 year of experience in Customer Service in an international call center
- 1 day off per week.
- 8 working hours from 9 PM to 5 AM (Cairo Time).
- Fluency in English is a MUST.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong experience with Google Sheets, Google Calendar & Zoom.

**Salary**: E£7,500.00 per month



  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Customer Support

    7 months ago


    مصر, Egypt iSchool Full time

    iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and...

  • Customer Support

    6 months ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in _**English **_is a _**MUST**_ -...

  • Customer Support

    6 months ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...

  • Customer Support

    6 months ago


    مصر, Egypt Marketech Solution Group Full time

    Employees (Customer Support) needed for a company "Marketech Solution Group" in Alexandria (Camp Shezar) - good communication skills - familiar with computer (Word and Excel) - seeking to learn new skills, experience and dealing with a new project Working Hours : 8 hours Shifts are variable Pay: E£3,000.00 - E£5,000.00 per month


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt CEQUENS Full time

    **Job Objective**: Support to Cequens customer’s authorized contacts providing Service Desk functionalities (Service Request Management, Incident Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo,...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...


  • مصر, Egypt IdealRatings Full time

    The Customer Relationship Support is responsible for supporting and managing the relation between IdealRatings and their valued customers globally; ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings. - Handling scheduled deliveries while adhering to IdealRatings service level. - Coordinating with different...

  • Customer Support Lead

    6 months ago


    مصر, Egypt Novasyte Full time

    Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...

  • Customer Support Agent

    7 months ago


    مصر, Egypt SamTech Group Full time

    **Job Summary**: - Customer Support Agent is responsible for clients _I _after sales technical support. - He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers. **Responsibilities**: - Checking and ensuring the units proper functionality on daily basis. - Reporting to the...


  • مصر, Egypt AlGooru Full time

    **AlGooru is hunting for the next generation of CX talents!** **We’re looking for a Customer Support Analyst** **A bit about us** **Main responsibilities** - Monitoring client chats to ensure a seamless and positive user experience. - Identifying and escalating any issues or concerns raised by clients, ensuring a quick and efficient resolution. -...


  • مصر, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to support our communities, clients, and the environment. Role...


  • مصر, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to support our communities, clients, and the environment. Role...


  • مصر, Egypt Teleperformance Egypt Full time

    Want a job without any experience with Salary up to 14K salary, and your English level is B1+/B2? Location: New Cairo and transportation provided. **Company Description** Teleperformance is a French company. We exist in 65 countries around the world and we are the 1st multinational contact center to open in Egypt in 2007 **Role Description** This...

  • Customer Support Agent

    6 months ago


    مصر, Egypt JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    6 months ago


    مصر, Egypt JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support

    6 months ago


    مصر, Egypt Teleperformance Egypt Full time

    Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans. Tasks - Handle customer complaints,...