Customer Support Advisor
7 months ago
**Job Objective**:
Support to Cequens customer’s authorized contacts providing Service Desk functionalities (Service Request Management, Incident Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.
**Responsibilities**:
- Incident and Request Management
- Knowledge Management
- Service Level Management
- World Class Customer Service
- System Monitoring
**Job Duties**
- Act as Single Point Of Contact with 24/7 Support
- Validate requests/incidents to ensure high quality details submitted to next level of support
- Acknowledge requests/incidents within agreed Response Time
- Identify Requests/Incidents and submit to correct support group
- Manage resolutions received from next level of support ensuring clear and high quality communications back to customer
- Maintain good level of knowledge of all different bespoke process/procedure agreed with customer/support groups
- Know how to get the most updated information and refer to correct documents
- Make sure to always be up to date with all the changes in different processes/procedures as they occur
- Follow up on open incidents/requests according to the agreed milestones
- Make sure of contacting correct and relevant Point of Escalation
- Realize the difference between Wholesale and Enterprise customers and the required level of customer service for key account contacts
- Understand impact of any small mistake and cost implications (e.g. Penalties)
- Provide best quality to our customers and show the value added of having our service]
- Monitoring all system/traffic behavior for any irregularity occurrence
**Requirements**:
- Bachelor’s degree in a relevant field.
- Prior experience in customer service or related fields.
- Excellent communication skills, both written and verbal.
- Ability to empathize with customers and provide effective solutions.
- Proficiency in using customer support software and CRM systems.
- Strong problem-solving abilities.
- Ability to work independently and in a team environment.
- Flexibility to work in shifts, including weekends and holidays if required.
-
Customer Service/ Technical Support Advisor
7 months ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...
-
Customer Service/ Technical Support Advisor
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Customer Service/ Technical Support Advisor
7 months ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...
-
Customer Service/ Technical Support Advisor
7 months ago
مصر, Egypt PK Global Full timeJob Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...
-
Support Renewal Advisor
7 months ago
مصر, Egypt Oracle Full timeSupport Renewal Advisor-2300053D **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on...
-
Support Renewal Advisor
7 months ago
مصر, Egypt Oracle Full timeSupport Renewal Advisor-230003E6 **Applicants are required to read, write, and speak the following languages***: English, Arabic, French **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers...
-
Support Renewal Advisor
1 week ago
مصر, Egypt Oracle Full timeSupport Renewal Advisor-22000CT2 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Applicants are required to read, write, and speak the following languages at professional level**:English and French** Oracle provides the world's most complete, open, and integrated business...
-
French Technical Support Advisor
7 months ago
مصر, Egypt Teleperformance Full timeFrench Technical support Advisor *Answer customer's concerns *Help customers with troubleshooting steps *Explain some of the device behavior *Set the right expectation *Elaborate time consuming steps **Job Types**: Full-time, New grad **Salary**: From E£14,300.00 per month **Experience**: - call center: 1 year (preferred) **Language**: - french...
-
Technical Support Advisor
7 months ago
مصر, Egypt Sitel Full time**Technical Support Advisor**: - Req ID#: 142052- Location: Cairo, EG- Category: Operations**Required Language** Turkish**Employment Type** Full time**Contract Type** Permanent**Description**Job Segment**:Technical Support, Technology
-
Italian Technical Support Advisor
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Italian Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...
-
Spanish Technical Support Advisor
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Spanish Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...
-
Customer Service
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service - Sales Advisor Vacancies **Job Description**: Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix! **...
-
Academic Advisor
9 months ago
مصر, Egypt M&A Full time**Academic Advisor job profile**: Academic Advisor is a professional who provides academic guidance and support to students. Academic Advisors assist students in course selection, academic planning, and career development. They also help students navigate academic policies and procedures. This is a mid-level position. Academic Advisors work closely with...
-
Vodafone Egypt- Customer Care Advisor
7 months ago
مصر, Egypt Vodafone Full time**Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...
-
مصر, Egypt RSA Full time**NetWitness - Advisor, Customer Success Manager** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and...
-
مصر, Egypt RSA Full time**NetWitness - Senior Advisor, Customer Success Manager** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and...
-
Vodafone Egypt- Customer Care Advisor
7 months ago
مصر, Egypt Vodafone Full time**Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...
-
Value Advisor
7 months ago
مصر, Egypt SAP Full time**We help the world run better** **ROLE: Digital Value Advisor Specialist** SAP Digital is one of the leading and most innovative teams at SAP, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and...
-
German Speaking Customer Service Advisor
3 hours ago
مصر, Egypt Webhelp Greece Full time**German Care Advisor** **Are you a fluent German speaker? Do you have great communication skills and enjoy offering a unique experience to your clients?** **If the answer is yes, come work with us!** **Responsibilities**: - Management of incoming calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of...
-
Travel Advisor
7 months ago
مصر, Egypt Sutherland Full timeJob Title: Travel Advisor - Airline Account Company Name: Sutherland Cairo Company Location: New Cairo - Fifth settlement Company Description Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to create exceptionally engineered brand...