Vodafone Egypt- Customer Care Advisor

**Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and...

**Role Purpose**: We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK **We offer...** - a global exposure in an...

**Role Purpose**: We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK. **We offer...** - Global exposure in an...

**Description**: - Setting the strategy and leading the execution of Enterprise Customer Care for Vodafone Egypt - Achieving Enterprise Experience targets represented in Satisfaction NPS scores, churn targets, collection and Bad debt targets and activations targets. - Maximizing Enterprise accounts value through advanced account management for Corporate...

**Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...

**Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...

**Description**: To streamline and maintain a robust operations framework to ensure the delivery of a reliable service at all touch points. This function will have responsibility for channels and operational support and delivery of consistent customer experience in line with Vodafone standards & Regulatory requirements. **Job Responsibility**: 1. Onboard...

Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

**What you’ll do**: To enrich Vodafone’s Digital Channels’ (Ana Vodafone Application/Website) experience and ensure the channels become part of our mobile internet customers’ daily lives enabling Vodafone Egypt to join the digital revolution. **Note**: Ana Vodafone Application is currently the largest touch point in VF Egypt, serving more than 12M...

**Role Profile**: - Processing orders and Sales transactions as following: - New line activation Voice & Data. (Prepaid, Postpaid, Enterprise). - New handsets, accessories. - MNP. - MBB devices. - VF Cash activation. - DSL New activation. - Up-sell and cross-sell Vodafone products & services. - Up sell smart devices (IOS & Android). - Offering enterprise...

**What you’ll do**: - The Customer Care Lead provides expert knowledge to drive the delivery of customer services activities enabling exceptional customer service standards, in line with Vodafone - s policies and processes.The Customer Care Lead focusses on delivering activities that provide customer service solutions to callers in an efficient and...

**About the Program**: **Leap Graduate Program!** **LEAP** graduate program is a **two-years **development program for **people with disabilities**, during which the participant will rotate across the company and work on assignments and projects that will accelerate their development and enable them to develop and grow within Vodafone Egypt. Ultimately...

**Role Purpose**: **Band: G2** Act as the decision support function for the Customer Care department and will be Responsible for Customer care short - & long-term planning, analysis and ensure alignment and integrity with strategic directions of the department for Vodafone Egypt, Vodacom & Vodafone group. - Assess all new service models across CARE while...

**Role Purpose**: - Drive decisions for operational activities and set strategic goals - Lead VOIS Care operations for diversified markets, service lines and segments (Germany, Ireland, Italy, Spain and CIOT, through multi-channel (Back Office, Web-Chat, Voice & Converged) for any given market. - Account manager and single interface with partners, owning...

**Role Purpose**: Accountable for the end-to-end Customer Care short & long term strategy from planning to execution and ensure its alignment and integrity with strategic directions of the department, Vodafone Egypt, and Vodafone Group. **Key Accountabilities & Decision Ownership**: **Planning and Operational Budgeting** - Accountable for Customer Care...

**Description**: **Job Responsibility**: - Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; - Meets defined KPIs including NPS and sales; - Processes transactional activities in line with Vodafone standards, policies and processes; - Uses time proactively and efficiently to deliver...

**Description**: Accountable for the end to end Customer Care short & long term strategy from planning to execution and ensure its alignment and integrity with strategic directions of the department, Vodafone Egypt, and Vodafone Group. **Job Responsibility**: - Accountable for the development of CC strategy in alignment with VFE strategy and Vodafone group...