Customer Care Decision Support Analyst

**Role Purpose**: - Managing team supporting decision making to customer care through structured analysis of financials and non-financial data. - Planning and forecasting : Lead & prepare customer care annual budget and quarterly rolling forecast. - Month end closing : monthly financials to Analyse and evaluate the actual figures vs the forecast to identify...

**Job Purpose**: The Business Analyst plays a crucial role in understanding the business needs and translating them into actionable solutions. This position involves working closely with stakeholders to gather, analyse, and document requirements, while ensuring that business processes and technology systems align with the organisation's strategic...

**Main Tasks**: - Improve customer experiences and customer satisfaction by providing agents with the tools and skills required for effective handling of orders, transactions and complaint resolution. - Review and analyze performance trends of team members on a consistent basis. - Communicate performance results and goals to the team, providing constructive...

Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

**Who We Are** Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...

Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk. - Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains...

**What you’ll do**: - Role purpose: - Fixed Wireless Access network quality assurance and customer experience Sr. Analyst lead role to develop FWA network quality indices and performance measurements for home wireless customers. Maintain VF-EG leadership position in fixed market, drive insights and smart care solutions. - Key accountabilities and...

Operational Insight Analyst **Job Description**: **Operational Insight Analyst** **Cairo, Egypt** **Permanent** **Full Time (40 hours per week)** **Flexible / Hybrid working options** Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive...

**Role Purpose**: Act as the decision support function for the Customer Care department by preparing the necessary analysis, reports & giving recommendations to assist in the decision-making process as well as detecting/highlighting issues that may have positive or negative impact on the business. **Key Accountibilty & Decision Ownership**: **1. Operational...

**Customer Care Agent ( Virtual Customer Service)**: **Job Purpose & Primary Job Responsibilities** - Provide efficient solutions and initiate proper alternate options for resolving the issues/cases. - Accurate coordination of customer requests to ensure that all requests directed to the right paths and processed effectively. - Communicate effectively with...

**We are Hiring Customer Care Agents at Teleperformance Egypt!** (English Accounts) - **Key Responsibilities**:_ - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns effectively. - Documenting...

**Job Title: Product Analyst** **Job Location: Bahrain, Egypt & Lebanon [REMOTE]** **Job Type: Full Time/Permanent** **YOE: 3+ years** **Role Overview**: As a Product Analyst, you will be responsible for analyzing and interpreting data related to product development and performance. Your role involves providing insights to support decision-making processes...

Customer Care Representative - Shift: 9-hour rotational shift including a 1-hour break & 2 days off. - Last shift for females ends at 2 AM. - Location: New Cairo or Mohandseen - Salary: up to 15K EGP including KPIs. Other benefits: - Social insurance. - Medical insurance. - Career Path throughout an internal development program. - Overnight allowance. -...

**About AllCare**: At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

This is a full-time on-site role for a Financial Analyst at Manazel Developments, located in Cairo, Egypt. As a Financial Analyst, you will be responsible for financial planning, analyzing financial data, preparing and interpreting financial statements, and reporting on financial performance. Your role will involve providing valuable insights and...

Job description **Company Description** PrimeX Capital is a leading player in the CFD markets, dedicated to providing a robust and user-friendly trading experience. With a focus on innovation, speed, and credibility, the company prioritizes ethics, services, and technological advancements to meet the needs of its clients. PrimeX Capital offers deep ECN...

Senior Operational Insight Analyst **Job Description**: **Operational Insight Analyst** **Egypt** **Permanent** **Full Time (40 hours per week)** **Flexible / Hybrid working options** Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive...

**Votre rôle**: **Job purpose** The CTIO department is in charge of decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains. **Key Tasks and Responsibilities** The business Analyst will be...

**Cluster Analyst** Full-time Department: Finance **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Responsible for the financial...