Customer Support

**Role Description** This is a full-time on-site Customer Service role located in New Cairo. The Customer Service team at Teleperformance is responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on a daily basis. **Location: New Cairo (5th Settlement)** **Qualifications** -...

**Role Description** This is a full-time on-site role for a Customer Service Agent at Teleperformance located in New Cairo. The Customer Service Agent will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a day-to-day basis. **Location: New Cairo (5th Settlement),...

_**Unlock endless possibilities for growth in your career!**_ - Teleperformance is hiring _**full-time, onsite**_ _Customer Service Representatives to start immediately._ - **Location**:_ - **New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - _Fluency in English is a...

We are seeking dedicated and enthusiastic individuals to join our team as a Customer service Advisor. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, technical assistance and answers to users...

We are seeking dedicated and enthusiastic individuals to join our team as a Customer Advisor. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, technical assistance and answers to users questions,...

Reporting to the Customer Success Manager, the Customer Support Lead provides guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines. **Strategic Responsibilities**: - Assist the Customer Success Manager in implementing...

For our Electrical Sector team in Cairo, we are looking for a motivated and enthusiastic new colleague who comes with an Engineering background, enjoys working with customers, and has analytical mindset, solid communication, prioritization, and organization skills. Based in Egypt, Cairo, the role is reporting into our Regional QESH Manager for the Middle...

The Customer Support Specialist acts as a liaison between the Service Support team and internal stakeholders such as Carrier Relations, Account Managers, Development, and Product Teams while also managing interactions with customer contacts globally. This role ensures that customer requests and incidents are addressed in line with contracted SLAs and quality...

**Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...

(Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...

**Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...

**Role Description** This is a full-time on-site role for a Customer Service Agent at Teleperformance located in New Cairo. The Customer Service Agent will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a day-to-day basis. **Location: New Cairo (5th Settlement),...

**Role Description** This is a full-time on-site role for a Customer Service Agent at Teleperformance located in New Cairo. The Customer Service Agent will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a day-to-day basis. **Location: New Cairo (5th Settlement),...

**Role Description** This is a **full-time on-site** Customer Service role located in **New Cairo**. The Customer Service representative will be responsible for resolving customer inquiries, providing product information, and ensuring customer satisfaction through effective communication and problem-solving. **Qualifications** - Fluency in English is a...

Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives [Chat/ Voice ]. - No experience is required! ■Our Benefits: ◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation. ◇Social insurance. ◇Medical coverage is up to 400K per year. ◇ VPN Line. ◇Premium Card. ◇5% to...

Manage large amounts of inquiries via calls and chat “mostly chats” Identify and assess customers’ needs to achieve satisfaction. Diagnosing and repairing faults. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers...

Job Title: Technical Support Representative **Job Description**: USA Account note; night and over night shifts Key Responsibilities: - Troubleshoot and resolve technical problems efficiently. - Provide step-by-step guidance and clear communication. - Document customer interactions and solutions accurately. - Ensure a positive customer experience with...

Job Title: Technical Support Representative **Job Description**: USA Account note; night and over night shifts Key Responsibilities: - Troubleshoot and resolve technical problems efficiently. - Provide step-by-step guidance and clear communication. - Document customer interactions and solutions accurately. - Ensure a positive customer experience with...

**Votre rôle**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

In this role, you'll be the hero for our customers, by: - Providing exceptional customer service through various channels - Effectively troubleshooting customer issues and finding solutions - Championing a positive customer experience and building strong relationships Do you: Thrive in a fast-paced environment where you can help others? Possess excellent...