Customer Support

2 days ago


القاهرة, Egypt Bonyan Academy Full time

(Remote Work - Located IN EGYPT)

Job Responsibilities:

- Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ.
- Create, manage, and follow up on customer tickets until they are resolved.
- Record all activities using our current CRM to enhance visibility.
- Follow our current internal customer success process and improve on it.
- Work diligently to convert leads into successful sales by showcasing the value of our Language Solutions.
- Effectively communicate our product features and benefits to meet client needs and expectations.
- Implement strategic follow-up processes to maintain engagement with potential clients.
- Build and nurture long-term relationships to enhance customer satisfaction and loyalty.

Job Requirements:

- A Bachelor’s Degree.
- At least 1 year of experience in Customer Service in an international call center
- 1 day off per week.
- 9 working hours from 5 AM to 2 PM (Cairo Time).
- Fluency in English is a MUST.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong experience with Google Sheets, Google Calendar & Zoom.

Pay: E£10,000.00 per month


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