Vodafone Egypt- Customer Care Advisor

**Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...

**Role Purpose**: We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK. **We offer...** - Global exposure in an...

**Role Purpose**: Vodafone launched V by Vodafone in 7 markets across Europe - getting a jump start on the competition as the first offering of its kind within the consumer IoT space. Introducing a new range of smart devices for your home and on the go that lets you keep track of the things you care about, all from your smartphone. The CIOT Service Desk...

**Role purpose**:Head of Vodafone Foundation is responsible for setting the strategy and managing the execution of the Foundation’s projects & communication campaigns adhering to the Vodafone Group strategy and branding guidelines. The role of the operations & development manager is to position Vodafone Egypt Foundation as a brand built on Vodafone’s...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...

**What you’ll do**: To enrich Vodafone’s Digital Channels’ (Ana Vodafone Application/Website) experience and ensure the channels become part of our mobile internet customers’ daily lives enabling Vodafone Egypt to join the digital revolution. **Note**: Ana Vodafone Application is currently the largest touch point in VF Egypt, serving more than 12M...

Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

**Role Profile**: - Processing orders and Sales transactions as following: - New line activation Voice & Data. (Prepaid, Postpaid, Enterprise). - New handsets, accessories. - MNP. - MBB devices. - VF Cash activation. - DSL New activation. - Up-sell and cross-sell Vodafone products & services. - Up sell smart devices (IOS & Android). - Offering enterprise...

**What you’ll do**: - The Customer Care Lead provides expert knowledge to drive the delivery of customer services activities enabling exceptional customer service standards, in line with Vodafone - s policies and processes.The Customer Care Lead focusses on delivering activities that provide customer service solutions to callers in an efficient and...

**About the Program**: **Leap Graduate Program!** **LEAP** graduate program is a **two-years **development program for **people with disabilities**, during which the participant will rotate across the company and work on assignments and projects that will accelerate their development and enable them to develop and grow within Vodafone Egypt. Ultimately...

**Role Purpose**: Accountable for the end-to-end Customer Care short & long term strategy from planning to execution and ensure its alignment and integrity with strategic directions of the department, Vodafone Egypt, and Vodafone Group. **Key Accountabilities & Decision Ownership**: **Planning and Operational Budgeting** - Accountable for Customer Care...

**Role Purpose**: **Band: G2** Act as the decision support function for the Customer Care department and will be Responsible for Customer care short - & long-term planning, analysis and ensure alignment and integrity with strategic directions of the department for Vodafone Egypt, Vodacom & Vodafone group. - Assess all new service models across CARE while...

**Role purpose**: - Responsibility of managing Digital contact centre at Vodafone Egypt (TOBI) as well as managing contact centre voice platform and workforce management and contact center quality. - Setting the strategy and transformation of all contact centre development activities - Delivery of new digital capabilities that improve customer experience...

**Role Profile**: - Processing orders and Sales transactions as following: - New line activation Voice & Data. (Prepaid, Postpaid, Enterprise). - New handsets, accessories. - MNP. - MBB devices. - VF Cash activation. - DSL New activation. - Up-sell and cross-sell Vodafone products & services. - Up sell smart devices (IOS & Android). - Offering enterprise...

**What you’ll do**: Role purpose: To be responsible for building new products beside the continuous development and marketing for Vodafone Egypt Messaging Products that fit customers evolving needs and cope with Vodafone Strategy (focusing on Growth, Customer, & Simplicity). Achieving targets (profits and revenues) is a main KPI in cooperation with all...

**Job Responsibility**: - On the Pricing front, this role is key to enhancing our opportunities in the highly dynamic and competitive Egyptian market, by doing the proper analysis for the commercial viability of new ATL and BTL propositions for Vodafone Egypt base in order to guarantee that pricing is designed so commercial benefits outweigh commercial...

**Responsibilities**: **Band: H1** - Providing Vodafone Egypt home compound customers with all required information related to the products and services to delight them with superior customer support. - Providing 2nd line technical support to triple play services. - Acting as a focal point to all Gated community and FTTH customers with all stakeholders...

**Role Purpose**: Act as a frontline interface with Dealers of Vodafone Italy. Role involves responding to Dealers over the phone and resolving their inquiries related to Business customers. The main purpose is to facilitate and provide a Vodafone global customer service standard. **Key accountabilities and decision ownership**: - Sales support - Full...