Digital Principle Product Owner

6 months ago


مصر, Egypt Vodafone Full time

**What you’ll do**:
To enrich Vodafone’s Digital Channels’ (Ana Vodafone Application/Website) experience and ensure the channels become part of our mobile internet customers’ daily lives enabling Vodafone Egypt to join the digital revolution.

**Note**: Ana Vodafone Application is currently the largest touch point in VF Egypt, serving more than 12M customers monthly. The customer base of the app grew 400% in the last 3.5 years.

**Responsibilities**:

- Responsible for Ana Vodafone Application/Website strategy and roadmap and accountable for its technical and commercial execution.
- Increase customer penetration and engagement among VF users to reach the shared local market and group targets.
- Digitizing segments to mirror ALL existing and new services/products. Reaching the targeted digital penetration within each product.
- Call deflection and decrease customer care costs through digitizing customer journeys along the full product life cycle.

Ensure AVA follows the latest global trends and customer expectations to become the number 1 used app in Egypt.

**Criteria**:

- Customer centric
- Ability to define goals and turn them into practical plans and achieve targets.
- Experience in app and web development.
- Project management skills
- Negotiation and collaboration skills.
- Experience in working on Agile model is a plus
- Strong communication and negotiation skills
- Digital knowledge and awareness of new global trends.
- Technical knowledge
- Awareness of backend systems of VF
- Commercial and technical knowledge of VF products and services


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