Store Advisor

5 months ago

مصر, Egypt Vodafone Full time

**Role Profile**:

- Processing orders and Sales transactions as following:
- New line activation Voice & Data. (Prepaid, Postpaid, Enterprise).
- New handsets, accessories.
- MNP.
- MBB devices.
- VF Cash activation.
- DSL New activation.
- Up-sell and cross-sell Vodafone products & services.
- Up sell smart devices (IOS & Android).
- Offering enterprise solutions (Car tracking, I cloud.etc.).
- Achieve the agreed sales targets for the different consumer and enterprise products & services.
- Increase sales transaction ratio.
- Improve the quality of sales as well as the closure rate while maintaining customers ‘data base.
- Give customers information about products and services.
- Handling customer Services & Complaints

**Role Profile. (Cont)**:
Customer Service & Complaints:
1) Prepaid Consumer Customers:
- Recharge balance, balance dispute, data entry, activating.
- Services, change of ownership.

2) Postpaid Consumer Red customers:

- Bill payment, Conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.

3) Enterprise Customers:
- Bill payment, Conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.
- VF Cash Services & Vodafone home DSL.
- Cash Deposit.
- Cash Withdrawal.
- VF cash wrong transaction.
- Change of ownership for DSL customers.
- Providing &Replacement routers.

Company Policy & NTRA regulations.
- Understanding of Vodafone privacy & data classifications.
- Reporting any fraud gap or revenues loss to concerned teams.

Maintaining and handling store tasks:

- Accurate inventory control and stock take handling.
- Handling all required paperwork (contracts & forms quality, filing, archiving).
- Maintaining store’s look and feel (cleanliness, displays, brochures
- Reporting daily bank accounts.
- Handle cash, credit, cheques and withholding tax.
- Decrease the cash variance month over month.
- Mentoring new hires after training
- Providing full support to the new hires to insure excellent performance.
- Following company strategic direction (Digital).

Vodafone Customer experience:

- Grant high quality of after sales service.
- Always Implementing and maintaining the friendly expert attitude with all customers
- First Visit Resolution implementation.
- Earn Vodafone customer loyalty.
- Support different departments to deliver best customer experience.

**Qualifications**:

- Customer Centric & Identification of customer needs.
- Communication skill.
- Selling skills/techniques.
- Smart tech. awareness.
- Problem Solving.
- Good English conversational and writing skills.
- Be familiar with Fintech technical solutions, including Wallet, Payment, and Mini Program.

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