Sr. International Account Advisor
6 months ago
**Role Purpose**:
Act as a frontline interface with Dealers of Vodafone Italy. Role involves responding to Dealers over the phone and resolving their inquiries related to Business customers. The main purpose is to facilitate and provide a Vodafone global customer service standard.
**Key accountabilities and decision ownership**:
- Sales support
- Full dedication & continuous support for sales executive’s requests.
- Addressing Dealers concerns regarding specific normalization procedures.-
- Frontline helpdesk
- Act as a frontline interface with Dealers of Vodafone Italy.
- Educating and providing guidelines to Dealers about where to find the necessary modules needed to fill and attach to the requests via mail to get the contracts uploaded appropriately on system.
- Receive sales teams follow up calls to track contracts status and educate the AM& Sales teams about the handling SLA.
- Follow stakeholders SLA reporting
- SPOC with many stakeholders.
**Core competencies, knowledge and experience**:
Microsoft office knowledge- Proven stakeholder management experience
- Ability to address and resolve issues
- Strong communication skills
**Must have technical / professional qualifications**:
- University Degree
- Fluent Italian speaker, C1
- High soft skills and problem solving
- High level of ownership, proactivity& taking the initiative
_VOIS#WeMoveTheWorld#MoveWithUs
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